Support Wizard

Can your other devices — wired or wireless — connect to your Frontier internet service?

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

Let's quickly rule out a service outage at your address.

Enter your billing telephone number* below.

Billing Telephone Number*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

Use our Automated Troubleshooting tool.

Log in to begin and let us refresh your equipment.

If you can't log in, reboot your modem manually:

1. Unplug the modem
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Find the series of lights on your modem.

Find your modem's Internet light.

Reboot the computer that’s plugged into your modem.

Make sure all your active phone lines have a properly connected filter.

1. Plug the phone line from each landline telephone into the filter port marked phone.
2. Plug the phone line running to your DSL modem into the filter port marked DSL.

Here's what to do about your service outage.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.