Support Wizard

Let's check for the simplest problems first.

You have a computer connected to your modem by an Ethernet cable, and the computer can’t connect you to the internet.

Make sure:

  1. The modem is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
  2. A phone cord is connected securely to the back of your modem on one end and a working telephone wall jack on the other.
  3. The Ethernet cable is connected securely to the computer and the modem.

Can you connect to the internet now?

Please select an option before you continue.