Support Wizard

Can your other devices — wired or wireless — connect to your Frontier internet service?

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

Rebooting your equipment can fix a lot of issues.

To reboot your Frontier router, gateway or modem:

1. Unplug the modem
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Find the series of lights on your modem.

Find your modem's Internet light.

Reboot the computer that’s plugged into your modem.

Make sure all your active phone lines have a properly connected filter.

1. Plug the phone line from each landline telephone into the filter port marked phone.
2. Plug the phone line running to your DSL modem into the filter port marked DSL.

To get outage updates you can add your mobile number to your account and we'll text you updates.

1. In My Account, select My Profile and then My Contact Information & Notification Preferences.
2. Add your mobile number and don't forget to verify it. 

Note: If we already have your verified mobile number, you're all set.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.