You have a computer connected to your modem by an Ethernet cable, and the computer can’t connect you to the internet.

Make sure:

1. The modem is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
2. A phone cord is connected securely to the back of your modem on one end and a working telephone wall jack on the other.
3. The Ethernet cable is connected securely to the computer and the modem.

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

To reboot your Frontier router, gateway or modem:

1. Unplug the modem
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

1. Plug the phone line from each landline telephone into the filter port marked phone.
2. Plug the phone line running to your DSL modem into the filter port marked DSL.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.