You have a wireless device that can’t connect to the internet using your wireless network.

Make sure:

1. The modem is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
2. The modem is turned on.
3. The wireless device that won’t connect has Wi-Fi enabled and is not in airplane mode.

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

To reboot your Frontier router, gateway or modem:

1. Unplug the modem
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

If you have never changed your password, you’ll find it printed on a sticker on the back or bottom of the modem.

Go to frontier.com.

Log in to your wireless network with either a smartphone or a laptop or a tablet.

Give it time to fully power up. Try to connect to your wireless network.

Go to frontier.com.

To get outage updates you can add your mobile number to your account and we'll text you updates.

1. In My Account, select My Profile and then My Contact Information & Notification Preferences.
2. Add your mobile number and don't forget to verify it. 

Note: If we already have your verified mobile number, you're all set.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.