Support Wizard

Can your other devices — wired or wireless — connect to your Frontier Internet service?

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

Rebooting your equipment can fix a lot of issues.

To reboot your Frontier router, gateway or modem:

1. Unplug the modem
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Look at the network connection screen on your device.

Re-enter the network password on your wireless device.

If you have never changed your password, you’ll find it printed on a sticker on the back or bottom of the modem.

Open a web browser on your connected device.

Go to frontier.com.

Try to connect to your wireless network using a different wireless device.

Log in to your wireless network with either a smartphone or a laptop or a tablet.

Reboot the wireless device that can’t connect to the internet.

Give it time to fully power up. Try to connect to your wireless network.

Open a web browser on your connected device.

Go to frontier.com.

To get outage updates you can add your mobile number to your account and we'll text you updates.

1. In My Account, select My Profile and then My Contact Information & Notification Preferences.
2. Add your mobile number and don't forget to verify it. 

Note: If we already have your verified mobile number, you're all set.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.