Support Wizard

Let’s check for the simplest problems first.

You have a wireless device that can’t connect to the internet using your wireless network.

Make sure:

  1. The modem is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
  2. The modem is turned on.
  3. The wireless device that won’t connect has Wi-Fi enabled and is not in airplane mode.

Can you connect to the internet now?

Please select an option before you continue.