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Support Wizard
To help improve your internet connection speed, start with our Automated Troubleshooting tool.
Log in to begin and let us refresh your equipment.
If you can’t log in, you can reboot your Frontier router, gateway or modem manually:
- Unplug the unit
- Wait 30 seconds
- Plug it back in
- Give it a few minutes to fully power up
Please select an option before you continue.
Your company’s VPN software is slowing down your internet speed.
Contact technical support at your company and describe the problem you’re having. They may be able to give you a more compatible version of the VPN software to use.
Remember to disconnect your VPN software when you’re not working.
Please select an option before you continue.
Are any devices using large amounts of data on your home network?
If there is a device connected to your wireless network that’s busy streaming movies or playing high-intensity video games, pause that activity.
Please select an option before you continue.
If your internet speed is noticeably faster when you pause all other activity, we can help.
Please contact us so we can talk about how you use the internet and which speeds are available where you live.
Please select an option before you continue.
For High Speed Internet customers (not FiOS or Vantage customers), let’s make sure all your active phone lines have a properly connected filter:
- Plug the phone line from each landline telephone into the filter port marked Phone.
- Plug the phone line running to your DSL modem into the filter port marked DSL.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Please select an option before you continue.
We're glad the Support Wizard was able to help you resolve this issue.
Please contact Frontier Technical Support.
We can help you further troubleshoot the problem and schedule a service appointment if needed.
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