To order a replacement or an additional remote for FiberOptic TV, chat online or call customer service at 1.800.921.8101.
- A Technical Support Agent will determine whether your remote needs to be replaced. There is no charge if the remote is within the 30 day warranty and there is no physical damage to the remote.
- Requests for additional remotes beyond the one that comes with the DVR/STB are available for a one-time charge.
- Frontier offers a big button remote control option for an additional one-time charge.