How to install and manage your set-top box

Your Fiber TV equipment includes a DVR set-top box (Digital Video Recorder) or a non-DVR set-top box and a remote control. Learn how to install and manage your equipment below.

Whether you’re upgrading to a new Frontier^® service or adding a new set-top box to another TV, activating your set-top box is easy.

Fiber TV customers

1. Connect one end of the HDMI cable to your set-top box and the other end to your TV
2. You’ll see a series of flashing lights on your set-top box during activation
3. A message will show on your screen to show the installation progress
4. When the lights on your set-top box turn green, your service is activated

Frontier TV customers

1. Connect your router to your set-top box with the provided Ethernet cable
2. Connect one end of the HDMI cable to your set-top box and the other end to your TV to start the activation process
3. A message will show on your screen to show the installation progress
4. When the lights on your set-top box turn green, your service is activated

Resetting or rebooting your set-top box takes less than a minute and can be the key to fixing connectivity problems. Here’s how to do it.

Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. Do this for each of your set-top boxes.

1. Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds.
2. Plug it back in. Do this for each of your set-top boxes.

Note:

• To avoid problems with your Fiber TV service, keep your router plugged in and turned on at all times. Even if you are not currently using the Internet, your router must be turned on for Fiber TV to function properly
• Be sure you are disconnecting the electrical power cord that provides electricity to your set-top box, not the coaxial cable that is connected to the back of your set-top box. Unplugging the coaxial cable will not reset your set-top box. Since many issues can occur if your coaxial cable is loose, check that all connections are secure.
• If you need to reset your set-top box more than three times a week, chat with us.
• Resetting your set-top box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your set-top box.

Control access to programs and purchase control to limit video on demand and Pay-Per-View purchases by following these steps:

1. Select Settings then System from the main menu of your Fiber TV set-top box
2. Select Parental/Purchase

• If you turn off your TV in the middle of recording, your DVR will bookmark where you stopped watching. When you view the recording again, the program will pick up where you left off.
• If you run out of recording space, your DVR automatically deletes the oldest shows to make room for new content

If you don’t want your DVR to erase saved programs:

1. Select Menu then DVR and Select your DVR from your remote
2. Choose the programs you want to keep
3. Select Save until I delete