Troubleshoot Fiber TV Set-Top Box

Resetting or rebooting your Set-Top Box takes less than a minute and can be the key to fixing connectivity problems. Here's how to do it.

Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. Do this for each of your Set-Top Boxes.

Note:

  • To avoid problems with your Fiber TV service, keep your router plugged in and turned on at all times. Even if you are not currently using the Internet, your router must be turned on for Fiber TV to function properly.
  • Be sure you are disconnecting the electrical power cord that provides electricity to your Set-Top Box, not the coaxial cable that is connected to the back of your Set-Top Box. Unplugging the coaxial cable will not reset your Set-Top Box. Since many issues can occur if your coaxial cable is loose, check that all connections are secure.
  • If you need to reset your Set-Top Box more than three times a week, chat with us.
  • Resetting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your Set-Top Box.

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