Reset/Reboot My FiberOptic TV Equipment

Resetting or rebooting your Set-Top Box takes less than a minute and can be the key to fixing connectivity problems. Here's how to do it.

Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. Do this for each of your Set-Top Boxes.

Note:

  • To avoid problems with your FiberOptic TV service, keep your router plugged in and turned on at all times. Even if you are not currently using the Internet, your router must be turned on for FiberOptic TV to function properly.
  • Be sure you are disconnecting the electrical power cord that provides electricity to your Set-Top Box, not the coaxial cable that is connected to the back of your Set-Top Box. Unplugging the coaxial cable will not reset your Set-Top Box. Since many issues can occur if your coaxial cable is loose, check that all connections are secure.
  • If you need to reset your Set-Top Box more than three times a week, give us a call.
  • Resetting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your Set-Top Box.
Still need help? Call 1.800.239.4430 or Live Chat

Recommended Articles

My FiberOptic TV Remote Control

Your FiberOptic TV remote control gives you the power to do everything from change channels to set all kinds of preferences. Check below to get the most out of your TV experience. ...

Read the Article
My FiberOptic TV Set-Top Box

Your FiberOptic TV equipment includes (1) a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and (2) a remote control. Problems? See our TV Support Wizards. Need to ...

Read the Article
FiberOptic TV Channel, Installation and User Guides

Check below for the local channel lineup for your FiberOptic TV package. You can download and print it for your convenience. Channel availability is based on market. Please note, all ...

Read the Article