Fiber Digital Voice features and support

Fiber Digital Voice is an advanced voice service that works on Frontier’s fiber-optic network. Learn more about Fiber Digital Voice and get support for your service.


Set up and manage Fiber Digital Voice by phone

Set up your greetings, change your passcode and manage other personal options. California, Texas and Florida users can set up reminder messages and wakeup calls.

Set up greetings and access messages

Call the Fiber Digital Voicemail System. Enter your passcode then press #.

  • California, Florida and Texas customers: Dial *86 from your home phone or 1-844-387-5200 away from home.
  • Indiana customers: Dial *100 from your home phone or 1-844-944-4993 away from home.

Make calls

Simply dial the entire 10-digit phone number every time you make a call in the U.S.

  • You can make direct-dialed domestic calls to locations including these U.S. territories: American Samoa, Guam, Mariana Islands, U.S. Virgin Islands, Puerto Rico
  • For international calls, Canada is included at no additional cost with our unlimited plan.

How to manage Fiber Digital Voice from the MyFrontier app

The MyFrontier app lets you manage your account anytime, anywhere. Download the app today.

  1. Sign in to the app for Android or iOS
  2. From the dashboard, find the My Plans section
  3. Click Frontier Digital Voice

Set up greetings and access messages

Call the Fiber Digital Voicemail System. Enter your passcode then press #.

  • California, Florida and Texas customers: Dial *86 from your home phone or 1-844-387-5200 away from home.
  • Indiana customers: Dial *100 from your home phone or 1-844-944-4993 away from home.

Make calls

Simply dial the entire 10-digit phone number every time you make a call in the U.S.

  • You can make direct-dialed domestic calls to locations including these U.S. territories: American Samoa, Guam, Mariana Islands, U.S. Virgin Islands, Puerto Rico
  • For international calls, Canada is included at no additional cost with our unlimited plan.
New Customers: You received your voicemail passcode when you placed your order. If you don’t have it, you can get a new passcode using the Frontier Digital Voice Portal, then sign in using the phone instructions to complete your setup.

How to manage Fiber Digital Voice online or on your set-top box

From your computer

  1. Sign in to your online account
  2. Click Frontier Digital Voice under My Services

From your Fiber TV set-top box

  1. From the main menu, go to Frontier Digital Voice
  2. Click OK

Set up on-screen caller ID, review your voicemail and manage some calling features all from your TV.

    Fiber Digital Voice calling features

    Explore the full list of Fiber Digital Voice calling features. Or download the Fiber Digital Voice user guide to learn how to use each feature.
    DOWNLOAD GUIDE

    Fiber Digital Voice customers get access to a service called Nomorobo™ that blocks unwanted calls from telemarketers and spam callers for free. How to use Nomorobo:

    1. Visit nomorobo.com
    2. Click Get Started Now and choose Frontier as your carrier

    You’ll receive an email with complete directions on how to stop these calls to your home.

    Nomorobo is a trademark of Telephone Science Corporation.

    International calling plans

    International plans can be added to your Fiber Digital Voice service at any time for an additional fee. Learn more about the two add on plans, World 300 and 500:

    If you don’t have an international calling plan, you’ll be charged a per-minute rate. The rate depends on your location and which country you’re calling. Get rate information below:

      Troubleshooting your Fiber Digital Voice service

      I forgot my voicemail password or passcode

      1. Sign in to your online account
      2. Click Frontier Digital Voice
      3. Click Settings and then Voicemail Settings
      4. Click Reset Passcode for Mailbox to receive a new passcode. You can change this passcode by clicking Voicemail Passcode.

      My calls go straight to voicemail

      1. Sign in to your online account
      2. Click Frontier Digital Voice
      3. See if any of the following features are enabled:
      • Call forwarding to the voicemail access number
      • Do Not Disturb is set to send callers to voicemail

      Still experiencing problems? Chat with us.

      How do I deactivate voicemail?

      If you have your own home answering machine, and you want to deactivate voicemail, please chat with us.

      My phone doesn’t ring, or I have no dial tone

      My phone doesn’t ring

      Check your phone to make sure that the ringer is set to a level that you will hear easily. Or follow these steps:

      1. Sign in to your online account
      2. Click Frontier Digital Voice
      3. See if any of the following features are enabled:
      • Call forwarding to the voicemail access number
      • Do Not Disturb is set to send callers to voicemail

      I have no dial tone

      1. Make sure your telephone is plugged into the wall jack.
      2. If your phone requires electricity (e.g., cordless phone), make sure it is plugged into a working power outlet.
      3. If your phone runs on battery power, make sure the battery is charged.

      Still experiencing problems? Chat with us.

      I have a fast busy signal

      A fast busy signal may mean you have a balance due. Please chat with us to see if there’s a problem with your account.

      Power outages and out-of-service back-up phone number

      Power outages

      Your Fiber Digital Voice service requires electrical power to function. In case of a power outage, the battery backup unit will power your basic Fiber Digital Voice services—including 911 dialing—for a minimum of 8 hours. Be sure you have a fully-charged battery inserted in the nit.

      Note:

      • If the battery is drained or there is no battery present, the Service will not function for any purpose.
      • If your home security system is currently using a jack in your house, those same jacks can be used for Fiber Digital Voice without impacting security services. In the event of a power outage, the power limitations apply to your alarm system.
      • The BBU will not power your internet services, television services, or computer. You are responsible for buying and/or replacing the battery in the BBU.

      Out-of-service back-up phone number

      Fiber Digital Voice lets you choose a back-up number where your calls can be forwarded. This is important if you have a power outage and don't have battery back-up. Once your phone service has been restored, the forwarding is stopped automatically.

      Back-up numbers can be set up using your Frontier Digital Voice Web Portal:

      1. Sign in to your online account
      2. Click Frontier Digital Voice
      3. Click Account settings

      Note: If you have enabled either Selective Call Forwarding or Call Forwarding, the phone numbers you have set will override the Back-Up Number. If you have Voicemail activated to take your calls or have Simultaneous Ring or Locate Me enabled, your call will go to your specified Back-Up Number.

      Auto Pay

      Auto Pay is the safe, easy, secure way to pay your bill automatically by bank account, debit card or major credit card.
      SIGN UP TODAY
      Note: If you sign up for Auto Pay, your automatic payments will begin with your next bill.

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      IN THIS ARTICLE
      • Set up and manage Fiber Digital Voice by phone
      • How to manage Fiber Digital Voice from the MyFrontier app
      • How to manage Fiber Digital Voice online or on your set-top box
      • Fiber Digital Voice calling features
      • International calling plans
      • Troubleshooting your Fiber Digital Voice service

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