Support Wizard

If you’re using a Virtual Private Network (VPN) to connect to your company’s private network from home, it may be causing some problems.

Disconnect your VPN software.

Test your internet connection for a while without VPN. If your connection is better, the VPN software is likely the problem.

Your company’s VPN software is slowing down your internet speed.

Contact technical support at your company and describe the problem you’re having. They may be able to give you a more compatible version of the VPN software to use.

Remember to disconnect your VPN software when you’re not working.

Are any devices using large amounts of data on your home network?

If there is a device connected to your wireless network that’s busy streaming movies or playing high-intensity video games, pause that activity.

If your internet speed is noticeably faster when you pause all other activity, we can help.

Please chat with us so we can talk about how you use the internet and which speeds are available where you live.

For Frontier Internet customers (not Fiber Internet customers), let’s make sure all your active phone lines have a properly connected filter:

1. Plug the phone line from each landline telephone into the filter port marked Phone.
2. Plug the phone line running to your DSL modem into the filter port marked DSL.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.