Frontier TV and Frontier DVR offer accessibility solutions for customers with disabilities. Learn how to enable accessibility features for both services.
Your Frontier TV service offers accessibility solutions for customers with disabilities. Find out how to turn on Audible Navigation, Descriptive Video Service and Closed Captioning using your remote control.
Download the Frontier TV user guide for more details.
This feature allows you to navigate through the system using voice prompts. The talking guide is available in English and Spanish.
To turn audible navigation off, follow the same steps above, selecting the bottom option Disabled.
This feature provides a narrative during your show's key visual elements. Narration incorporates natural pauses during program dialogue for a rich, entertainment experience. It may not be available for all channels.
This feature subtitles the audio portion of a video program providing on-screen text for dialogue, narration and sound effects.
Press the red "c" button on your remote.
The Closed Captioning icon is present on programming when captions are available.
Frontier® DVR Experience offers accessibility solutions for customers with disabilities. Here are the instructions for turning on Audible Navigation, Descriptive Video Service and Closed Captioning using your Fiber TV remote control.
This feature allows you to navigate through the system using voice prompts. The talking guide is available in English and Spanish.
To turn voice navigation off, follow the same steps above.
This feature provides a narrative during your show's key visual elements. Narration incorporates natural pauses during program dialogue for a rich, entertainment experience. It may not be available for all channels.
This feature subtitles the audio portion of a video program providing on-screen text for dialogue, narration and sound effects.
Press the * (asterisk) button on your remote.
The Closed Captioning icon is present on programming when captions are available.
If you have any questions about Frontier's accessibility solutions for customers with disabilities you may contact the Video Closed Caption Manager.
If you have any questions about Frontier's accessibility solutions, please call Frontier at 1-877-462-6606 or chat with us. You can also send written correspondence by fax to 1-304-344-0435, by email to Video.Closed.Caption@ftr.com or by mail to Frontier, 1500 MacCorkle Avenue, Charleston, WV 25396, Attn: Video Closed Caption Manager.
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