Netflix support

Get help with your Netflix plan and find answers to frequently asked questions.

Get help with your Netflix account

Visit the Netflix support center to get help with your Netflix account, app or website, troubleshooting and more.

GET NETFLIX SUPPORT

How to activate Netflix

Locate and use your Netflix activation link in any of the following places:

Email inbox

Open the email service for the email address you used during checkout.
In the search bar, type “Finish your Netflix activation now” to find the activation email.
Select the link in the email to start activation.

Text message

On your smartphone, open the application you use to send text messages.
Look for a message from 70994 titled “You’ve got Netflix! Activation is required to link your Frontier account.” The link included in the text message will be personalized to you.
Open the text message and select the link to start activation.

My Services

Sign in to your Frontier account.
Navigate to My Services to view your active services.
Locate the Netflix section and click Activate Now.

Once you select the activation link, you’ll be taken to Netflix to sign in to your existing Netflix account, or create a new one. Then, follow the steps to finish setting up your account and start watching!

Recover your Netflix account

If you’re having trouble accessing your Netflix account, sign in to your Frontier account, visit My Services, and select the Recover Login option from the Netflix tile.

Activation and setup FAQs

Netflix: Activation is required. Simply click the activation link in the email or text/SMS we’ll send you after placing your order, and you’ll be directed to create a Netflix account (if you don’t already have one). Once signed in, you can activate your Netflix Premium plan.
Whole-Home Wi-Fi: When your Self-Installation kit arrives, follow our step-by-step instructions to get up and running in minutes. If you need some extra help, just chat with us for support.
Wi-Fi Security: Download or open the eero app for iOS or Android and you’ll be able to access and use your security tools directly in the eero app under “eero Secure.”

After you order the Netflix & Pro Wi-Fi Bundle, you’ll receive emails and/or text messages from Frontier and Netflix prompting you to activate your account. Simply click the link in the email or text message to be redirected to Netflix to either create a new account to be linked, or to link an existing account.

Or, you can visit My Services in your Frontier account and click Activate Now under Netflix.

If you have an existing Netflix subscription, make sure to link it to your Frontier account. If you don’t, Netflix has no way of associating your Netflix account with your Frontier plan, and you will continue to be charged separately by Netflix.

Yes, you can easily link your existing Netflix account – no need to cancel it first! Click the activation link in the email we’ll send, then simply enter your existing Netflix credentials to link your existing Netflix account to your package or add-on. Once completed, you will no longer be billed on your previous method of payment until you cancel your bundle with Frontier.

Note: If you previously paid through Apple and have linked your account to a package or add-on, you must also cancel your subscription through Apple. If you don’t, you will continue to be charged by Apple.

If you accidentally connect the wrong account to your Netflix & Pro Wi-Fi Bundle, please contact Netflix customer service and provide the email address for the Netflix account that is incorrectly linked.

If you know the email address you used to sign up for Netflix, visit netflix.com/LoginHelp to reset your password.

If you don’t know the email address you used to sign up for Netflix, or believe you may have mistyped it, check to see if you’re signed into Netflix on the device you used to sign up. If so, you can locate and update your account information.

If you need additional support, contact Netflix customer service.

General FAQs

Netflix & Pro Wi-Fi Bundle includes three add-ons to give you premium home entertainment, supercharged Wi-Fi and online security with the convenience of one bill through Frontier.

Netflix Premium gives you unlimited ad-free* movies, TV shows, and mobile games in Ultra HD 4K quality on up to four devices simultaneously and you can download on up to six devices.
If you’ve ever experienced Wi-Fi dead spots in parts of your home, Whole-Home Wi-Fi can help boost your signal so you have a better Wi-Fi connection in every room.
Wi-Fi Security gives you powerful security features to help protect your devices, home internet network, and personal information while using the internet at home. The best part? You can manage it all from the eero app.

* Live entertainment contains ads

Yes! After ordering Netflix & Pro Wi-Fi Bundle, you must activate in order to link your existing Netflix account to Frontier. Your Netflix Premium subscription will be included with your bundle on your Frontier bill.

You can manage your Netflix account details at netflix.com/Account, where you can also:

Set Parental Controls
Adjust subtitle settings
Update Netflix login information
Change Netflix language settings
Manage Netflix profiles
Manage playback settings

For support or more information on Netflix features, visit help.netflix.com.

You can’t change from Netflix Premium since it’s part of the Netflix & Pro Wi-Fi Bundle.

Visit help.netflix.com for assistance and contact options.

Billing FAQs

There’s no contract and you can cancel at any time. Unbreakable^™ Wi-Fi is billed at the start of your billing cycle and is not prorated if you cancel during a billing period.

If you cancel your Netflix & Pro Wi-Fi Bundle, one of two things will happen:

If you have another valid Netflix method of payment (credit or debit card, for example) on file with Netflix, your Netflix Premium subscription will continue and Netflix will charge your previous method of payment.
If you don’t have another valid Netflix method of payment on file, your Netflix account will go on hold. To continue using Netflix, visit your Netflix Account page and add a new payment method.

Watching FAQs

Netflix is available on many internet-connected devices, such as set-top boxes, smart TVs, computers, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com.

With Netflix Premium, you can watch Netflix on as many different compatible devices as you want. For more information about plan features, visit Netflix Plans.

Netflix works with content providers, distributors, producers, and creators to acquire licensing for movies and TV shows to stream on our service. If Netflix doesn’t have content available to stream, it can be for a variety of reasons, such as that the streaming rights may not be available to purchase or may be held exclusively by another company.

Though there is no set schedule for acquiring new content, Netflix is constantly adding new titles for members to enjoy.