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What is your service zip code?
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Help & Support Topics
My Account
Change My Password
Find instructions for changing all your passwords:
- Frontier ID Password: for paying your bill and logging in to My Account.
- Frontier Email Password: for accessing your email. If you forget it, call 1.800.239.4430.
- Frontier Secure Service Password: for your Frontier Secure products and services.
- Wi-Fi Network Password: the password for your home wireless network.
- Voicemail Password: please see Reset or Change My Voicemail Password.
Pay My Bill
To pay your Frontier bill, you can:
- Pay Online. Log in to your account or use Express Pay.
- Pay by Phone. Call our automated system or a Frontier agent.
- Pay in Person. Find a Frontier retail store or agent near you that accepts payments.
- Pay by Mail. Send your payment and payment stub to: Frontier Communications, PO Box 740407, Cincinnati, OH 45274-0407.
Set Up Auto Pay
Find out how to:
- Set up Auto Pay. You can choose your payment method and date.
- Change your Auto Pay settings. It's easy to switch to another account, change your payment method, or change the date you pay.
- Turn off Auto Pay. If you ever need to stop your automatic payments, it's easy to do at any time.
Service Outages
- Are you having a service outage? You can enter your billing telephone number to see if there is an outage at your address.
- Need updates on area service outages? Call us at 1.800.921.8101 to hear a recorded message about outages in your area. Choose the option to receive a text message when service is restored.
- Is the outage in your house only? You may be able to fix it yourself with these troubleshooting tips and tools.
Change My Wi-Fi Network Name and Password
Choose your router brand and model number for instructions. And remember:
- Connect a computer to your router with an Ethernet cable to configure your network.
- Choose WPA/WPA2 security and AES encryption.
- Create a strong password (or key) to keep your wireless network secure. Avoid using common words or your personal information.
Troubleshoot Internet Connection Issues
- Having issues with Internet connectivity? Our Troubleshooting page offers help for:
- No Internet connection
- Slow Internet connection
- Dropped Internet connection
- Can't access a specific webpage
- Try our Automated Troubleshooting tool to fix the most common problems.
FiOS TV Channel and User Guides
- FiOS® has a wide variety of programming available: music, special events, sports channels, on demand, a variety of languages, and more.
- Get familiar with your services and your local channel lineup.
- Download and print your local channel guide for your convenience. It's updated monthly!
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
My Set-Top Box
- Frontier FiOS® offers three types of Set-Top Boxes with different capabilities:
- Standard Definition (SD)
- High Definition (HD)
- Digital Video Recorder (DVR)
- A CableCARD is also available.
- Find instructions on how to restart several specific set-top box models and resolve problems.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Vantage™ TV by Frontier Channel and User Guides
- Vantage™ TV by Frontier® has a wide variety of programming available: music, special events, sports channels, on demand and more.
- Get familiar with your services and your local channel lineup.
- Download and print your local channel guide for your convenience. It's updated monthly!
Use FiOS Digital Voice
This advanced service uses Frontier's fiber-optic network and your home's existing phone jacks. It offers:
- Nomorobo™—lets you stop unwanted robocalls from unauthorized businesses.
- Locate Me—allows incoming calls to ring up to 3 numbers.
- Simultaneous Ring—so you never worry about missing a call.
- Flexible Call Management—from the web, your TV, or mobile device.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Troubleshoot Phone Connection Issues
Visit the Connection Issues page if you are having any of the following issues with your Frontier voice connection:
- Can't Make Calls
- Constant Busy Signal
- No Dial Tone
- Not Receiving Calls
- Static on the Phone Line
Use the Support Wizard to guide you through the necessary steps to correct your problem.
Calling Features
Learn more about the calling features for your phone service:
- FiOS® Digital Voice
- Vantage™ Voice by Frontier®
- Digital Phone Unlimited/Essentials
- Freedom/Regional Essentials
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
What Is Frontier Multi-Device Security™?
Frontier Multi-Device Security is a sophisticated computer security package that helps you:
- Protect your children on the internet
- Keep your finances safe and secure
- Block harmful websites
- Securely store your passwords
- Create stronger, more secure passwords
Configure Parental Controls
- Modify your Browsing Protection settings and Time Limits through the Multi-Device Security application.
- On a PC, profiles displayed are specific to the Windows accounts currently set up on your PC.
- Modify settings by selecting a user profile and clicking Settings.
- Give each account different settings, and enable Content Filtering for your kids to prevent access to unsuitable web content.
Identity Protection
Frontier Secure® Identity Protection offers you safeguards to protect your identity. Choose from:
- Global ID Monitoring: monitors 100s of databases for anything strange in your personal information.
- Credit Monitoring: tracks your credit report and tells you about any big changes.
- Non-Credit Monitoring: monitors 100s of databases for problems. You'll get an email alert with tips on what to do next.
- Lost Wallet Services: certified, trained specialists are ready 24/7 with hands-on support.
Internet
Frontier Secure
Pay Your Bill
Sign in to your account or make a payment through our automated phone system.
1.800.801.6652
Make a one-time payment without logging in using Express Pay.
Contact Our 24/7 Technical Support
Technical support representatives are available 24/7 to assist you.
Moving Soon?
From moving to changing your products and services, we’ve got you covered. Learn More
Support Tools
Help & Support Topics
My Account
Several Ways to Pay
- It’s easy to pay your bill! We offer a wide variety of payment options including:
- Online bill pay (one time or recurring)
- Snail mail
- In person at one of our 25,000 locations
- By phone using our automated service
- Using Auto Pay
- If there's a problem paying your bill by the due date, call us—we will work with you to keep your services up and running: 1.800.921.8105.
Make Account Changes
How you make account changes depends on the type of change you want to make. Visit Make Account Changes for instructions on making the following changes to your account:
- Profile Changes
- Billing Changes
- Email Changes
- Other Changes (from passwords and vacation holds to usernames and appointment scheduling)
Change Your Password
- Log in to Frontier Account Editor with your current email address and password.
- Click Password in Account Management section and type in new password twice.
- Click Change Password button.
Troubleshoot Connection Issues
- Use the Automated Troubleshooting Tool.
- Reboot your router.
- Try our Support Wizard.
How to Change Your Wi-Fi Password
- You will need your Wi-Fi network name and password to connect a device such as a computer, smartphone, or tablet to your wireless network.
- Be sure to use a name and password that are not easy for someone to guess, this will help to keep your network safe from intruders.
- Don’t use your last name or your street name to identify your network.
Set Up Email in Other Programs
- Step-by-step instructions to help you set up your Frontier email account in a wide variety of email programs.
- To get started, choose your email software for instructions.
Frontier TV Everywhere
- Stream live TV and On Demand content wherever you are, whenever you want.
- Enjoy an extensive Video On Demand library.
FiOS TV Channel and User Guides
- FiOS® has a wide variety of programming available: music, special events, sports channels, on demand, a variety of languages, and more.
- Visit the FiOS TV Channel and User Guides page to get familiar with your services and your local channel lineup.
- Be sure to download and print the guides for your convenience.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
My FiOS TV Remote Control
- Your FiOS® TV remote control puts entertainment at your fingertips.
- Learn how to get the most out of your FiOS TV experience.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Using Frontier AnyWare
- The Frontier AnyWare cloud-based business phone system is the most flexible and cost-effective path for small and mid-sized businesses toward a reliable, feature-rich business phone system.
- It is highly scalable and loaded with desirable cloud-based services like mobile twinning, business continuity routing and a web-based user portal to customize the solution for your business.
Using Frontier CentrexManager
- CentrexManager is a web-based portal that allows an enterprise administrator to assign service and change features for Centrex users within their organization.
- Specifically for Frontier’s Connecticut-acquired business customers, this product replaces their CentrexMate product with similar functionality.
- Learn how Centrex can help your business.
Troubleshooting Your Phone Service
Find links to help articles related to your phone:
- Frontier Service Outage Overview
- Connection Issues
- Local Area Code Changes
- Power Supply Problems
- New Voicemail Instructions
- Long Distance Problems
Manage My Multi-Device Security Account
- Multi-Device Security costs only $5.99/month unless bundled with other services.
- If you have questions about your orders and payments, want to extend your license quota, or you have questions about pricing, please call our Technical Support team.
- You can view your total number of Multi-Device Security licenses when you log into the Multi-Device Security portal.
How Do Equipment Protection Plans Work
- When you make a claim, you will receive a pre-paid shipping label (mailed or sent via email) to send your protected equipment to our depot for repair.
- There are no extra expenses for this process (other than the service fee associated with the device plan).
- The plan has no deductible, but an $89 service fee is applicable per claim for desktop, laptops, netbooks and tablets.
- There is no service fee on accessories.
Install Content Anywhere
- Frontier Secure's Content Anywhere solution lets you backup, synchronize, restore, create, manage and share your valuable content across smartphones, tablets, computers and other connected devices—accessible from anywhere at any time.
- Having your content backed up makes it easy to protect your data if your device is ever lost, stolen or damaged—or if you switch to a new device.
Internet
Frontier Secure
Pay Your Bill
Sign in to your account or make a payment through our automated phone system.
1.800.801.6652
Make a one-time payment without logging in using Express Pay.
Contact Our 24/7 Technical Support
Technical support representatives are available 24/7 to assist you.
