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Help & Support Topics
My Account
Change My Password
- Log in to Frontier Account Editor with your current email address and password.
- Click Password in Account Management section and type in new password twice.
- Click Change Password button.
Several Ways to Pay
- It’s easy to pay your bill! We offer a wide variety of payment options including:
- Online bill pay (one time or recurring)
- Snail mail
- In person at one of our 25,000 locations
- By phone using our automated service
- Using Auto Pay
- If there's a problem paying your bill by the due date, call us – we will work with you to keep your services up and running: 1.800.921.8105
Pay My Bill
- When you sign up for Auto Pay you can rest assured that your bill is being paid on time each month, automatically.
- You can use the Auto Pay feature from the Frontier Account Management Portal after signing in or even using the MyFrontier Mobile app.
- Choose how much you would like to pay and when you’d like to pay – handling your bill has never been so easy.
Frontier Service Outage Overview
- During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies.
- Take a look at the Frontier Service Outage Overview page to call in and see if there’s an outage in your area, report an outage, follow updates via social media, or read about a number or related topics to storm and emergency preparedness.
Change My Router's Wi-Fi Password
- Your wireless router or modem lets you provide Internet access to all of your wireless-capable devices.
- Set your wireless router password for added security.
- The default password is printed on a sticker on the bottom of your router.
How to Troubleshoot Internet Connection Issues
- If you are experiencing issues with Internet connectivity, visit the Troubleshooting page to review help for the following issues:
- No Internet connection
- Slow Internet connection
- Dropped Internet connection
- Can't access a specific webpage
- Also, access the Support Wizard to isolate your problem and work toward a resolution.
FiOS TV Channel and User Guides
- FiOS® has a wide variety of programming available: music, special events, sports channels, on demand, a variety of languages, and more.
- Visit the FiOS TV Channel and User Guides page to get familiar with your services and your local channel lineup.
- Be sure to download and print the guides for your convenience.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
My Set-Top Box
- Frontier FiOS® offers three types of Set-Top Boxes with different capabilities:
- Standard Definition (SD)
- High Definition (HD)
- Digital Video Recorder (DVR)
- A CableCARD is also available from Frontier Communications for $4.99 per month.
- For instructions on how to restart several specific set-top box models and resolve problems, choose your model.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Vantage™ TV by Frontier® Channel and User Guides
- Vantage™ TV has a wide variety of programming available: music, special events, sports channels, on demand and more.
- Visit the Vantage TV Channel and User Guides page to get familiar with your services and your local channel lineup.
- Be sure to download and print the guides for your convenience.
Use FiOS Digital Voice
- FiOS® Digital Voice is an advanced voice service that works on Frontier’s fiber-optic network, but uses traditional corded or cordless phones connected to your existing phone jacks.
- FiOS Digital Voice lets you make direct-dialed domestic calls.
- Your FiOS Digital Voice service lets you talk on the phone and use your computer to access the Internet at the same time.
- Surfing the Internet, sending files, or instant messaging on your computer will not affect your ability to make and receive calls.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Connection Issues
Visit the Connection Issues page if you are having any of the following issues with your Frontier voice connection:
- Can't Make Calls
- Constant Busy Signal
- No Dial Tone
- Not Receiving Calls
- Static on the Phone Line
Use the Support Wizard to guide you through the necessary steps to correct your problem.
Calling Features
Find links to help articles for the following calling features:
- Caller ID
- How to set up call forwarding
- How to use call waiting
- Ensuring phone privacy and security
- Call block and priority
- Speed dial/efficiency
What Is Multi-Device Security?
- Multi-Device Security from Frontier Secure is an upgrade to our former product, Computer Security. It is available by calling 1.888.620.3663.
- Multi-Device Security allows you to protect up to 10 devices—including PC, Mac, Android and iOS devices—from online threats such as malware, viruses, and phishing.
Configure Parental Controls
- You can modify Browsing Protection settings and Time Limits through the Multi-Device Security application.
- On a PC, profiles displayed are specific to the Windows accounts currently set up on your PC.
- You can modify settings by selecting a user profile and clicking Settings.
- Each account can have different settings and you can enable Content Filtering for your young children to prevent their access to unsuitable web content.
- Information on configuration for PC, iOS, and Android.
Identity Protection
Find links to help articles for the following Identity Protection features:
- Enroll and log in
- Troubleshooting
- Why do I need protection?
Internet
Pay Your Bill
Sign in to your account or make a payment through our automated phone system.
1.800.801.6652
Make a one-time payment without logging in using Express Pay.
Contact Our 24/7 Technical Support
Technical support representatives are available 24/7 to assist you.
Moving Soon?
From moving to changing your products and services, we’ve got you covered. Learn More
Support Tools
Help & Support Topics
My Account
Several Ways to Pay
- It’s easy to pay your bill! We offer a wide variety of payment options including:
- Online bill pay (one time or recurring)
- Snail mail
- In person at one of our 25,000 locations
- By phone using our automated service
- Using Auto Pay
- If there's a problem paying your bill by the due date, call us—we will work with you to keep your services up and running: 1.800.921.8105.
Make Account Changes
How you make account changes depends on the type of change you want to make. Visit Make Account Changes for instructions on making the following changes to your account:
- Profile Changes
- Billing Changes
- Email Changes
- Other Changes (from passwords and vacation holds to usernames and appointment scheduling)
Change Your Password
- Log in to Frontier Account Editor with your current email address and password.
- Click Password in Account Management section and type in new password twice.
- Click Change Password button.
Troubleshoot Connection Issues
- Use the Automated Troubleshooting Tool.
- Reboot your router.
- Try our Support Wizard.
How to Change Your Wi-Fi Password
- You will need your Wi-Fi network name and password to connect a device such as a computer, smartphone, or tablet to your wireless network.
- Be sure to use a name and password that are not easy for someone to guess, this will help to keep your network safe from intruders.
- Don’t use your last name or your street name to identify your network.
Set Up Email in Other Programs
- Step-by-step instructions to help you set up your Frontier email account in a wide variety of email programs.
- To get started, choose your email software for instructions.
Frontier TV Everywhere
- Stream live TV and On Demand content wherever you are, whenever you want.
- Enjoy an extensive Video On Demand library.
FiOS TV Channel and User Guides
- FiOS® has a wide variety of programming available: music, special events, sports channels, on demand, a variety of languages, and more.
- Visit the FiOS TV Channel and User Guides page to get familiar with your services and your local channel lineup.
- Be sure to download and print the guides for your convenience.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
My FiOS TV Remote Control
- Your FiOS® TV remote control puts entertainment at your fingertips.
- Learn how to get the most out of your FiOS TV experience.
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
Using Frontier AnyWare
- The Frontier AnyWare cloud-based business phone system is the most flexible and cost-effective path for small and mid-sized businesses toward a reliable, feature-rich business phone system.
- It is highly scalable and loaded with desirable cloud-based services like mobile twinning, business continuity routing and a web-based user portal to customize the solution for your business.
Using Frontier CentrexManager
- CentrexManager is a web-based portal that allows an enterprise administrator to assign service and change features for Centrex users within their organization.
- Specifically for Frontier’s Connecticut-acquired business customers, this product replaces their CentrexMate product with similar functionality.
- Learn how Centrex can help your business.
Troubleshooting Your Phone Service
Find links to help articles related to your phone:
- Frontier Service Outage Overview
- Connection Issues
- Local Area Code Changes
- Power Supply Problems
- New Voicemail Instructions
- Long Distance Problems
Manage My Multi-Device Security Account
- Multi-Device Security costs only $5.99/month unless bundled with other services.
- If you have questions about your orders and payments, want to extend your license quota, or you have questions about pricing, please call our Technical Support team.
- You can view your total number of Multi-Device Security licenses when you log into the Multi-Device Security portal.
How Do Equipment Protection Plans Work
- When you make a claim, you will receive a pre-paid shipping label (mailed or sent via email) to send your protected equipment to our depot for repair.
- There are no extra expenses for this process (other than the service fee associated with the device plan).
- The plan has no deductible, but an $89 service fee is applicable per claim for desktop, laptops, netbooks and tablets.
- There is no service fee on accessories.
Install Content Anywhere
- Frontier Secure's Content Anywhere solution lets you backup, synchronize, restore, create, manage and share your valuable content across smartphones, tablets, computers and other connected devices—accessible from anywhere at any time.
- Having your content backed up makes it easy to protect your data if your device is ever lost, stolen or damaged—or if you switch to a new device.
Internet
Frontier Secure
Pay Your Bill
Sign in to your account or make a payment through our automated phone system.
1.800.801.6652
Make a one-time payment without logging in using Express Pay.
Contact Our 24/7 Technical Support
Technical support representatives are available 24/7 to assist you.
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