You can check the status of your technician. Call 1.800.921.8101 and ask, "Where's my tech?" Tell us your appointment time, which is the arrival window for the technician.

Once your technician arrives, they may need several hours to complete the job.

Check to see whether we offer no-fee self-installation in your area. Call 1.800.921.8102 to see if you qualify.

You may have a promotional offer that waives the installation fee, even if a technician is needed.

Here’s how it works.

• Your promotional gift card will be processed after 3 bill cycles.
• After paying your first bill on time, you’ll receive a letter with claim information.
• Use that information to redeem the card at the link below.
• Your gift card will be valid for 6 months after you claim it.
• For tracking or help with a lost card, call 1.877.722.7937.

Here’s how your refund will work:

• Refunds are processed 90 days from the date of service disconnection. This time is required to ensure all outstanding charges or credits are posted to the closed account.
• Residential refunds are issued as a money card.
• If your mailing address on file has changed, call us at 1.800.921.8101 so we can send your refund to the right address.

There are a few reasons why your bill may be a different amount than usual. Click the link below to see how you can compare any two of your bills side by side online.

You may also call 1.800.921.8101 and say, “I have a question about a charge.”

Yes! The MyFrontier mobile app is available for iOS and Android devices. You can use it to:

• Troubleshoot your services
• Pay your bill
• Chat with us
• Update your contact information
• Reset your password, and much more.

Call us at 1.888.895.0537 to resolve your concerns. To have us investigate a complaint, submit it in writing to the address below.

Office of the President
P.O. Box 5156
Tampa, FL 33675