Support Wizard

Can your other devices — wired or wireless — connect to your Frontier internet service?

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

Rebooting your equipment can fix a lot of issues.

To reboot your Frontier router, gateway or modem:

1. Unplug the broadband home router
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Find the series of lights on your router.

Check your broadband home router’s Internet light.

Switch the Ethernet cable to a different empty port on the back of your broadband home router.

Wait for your computer to connect to the router again.

The problem seems to be with the Ethernet cable plugged into your broadband home router.

If you have another Ethernet cable available, try replacing the bad cable with the new one. Some electronics come with a spare cable. If you do not have a spare, you can buy one inexpensively online or at a store near you.

To get outage updates you can add your mobile number to your account and we'll text you updates.

1. In My Account, select My Profile and then My Contact Information & Notification Preferences.
2. Add your mobile number and don't forget to verify it. 

Note: If we already have your verified mobile number, you're all set.

We're glad the Support Wizard was able to help you resolve this issue.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.