Support Wizard

Try to place a call from your secondary landline phone.

The problem seems to be with your primary phone.

Plug the problem phone into a different phone jack in your house. Try to place a phone call from each phone jack in your house.

If you can’t place a call from any of the phone jacks, consider replacing the phone.

Let’s find out if you can receive phone calls.

Use your cellphone or contact someone and have them call your home phone number.

Let's quickly rule out a service outage at your address.

Enter your billing telephone number* below.

Billing Telephone Number*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

When you pick up your phone to make a call, you may hear a "stutter tone".

This means you have a new voicemail message. A stutter tone sounds like a dial tone going on and off a few times, quickly. Then it changes to a normal dial tone.

Wait 2 or 3 seconds for the stutter tone to stop and become a normal, steady dial tone.

Start your call only when you hear the steady dial tone.

Another type of alert signal is a fast dial tone.

A fast dial tone is an intermittent beeping sound. It lets you know you've left your phone off the hook.

Check that all the phones in your house are hung up properly.

Double check your dialing.

It’s possible your phone isn’t registering all the numbers you’re pushing. Do you need to dial the area code for a local call? Did you remember to dial a 1 before the area code? Double check your dialing and try dialing again.

You may have an issue with the phone wiring in your home.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.800.921.8101 to find out.

If you prefer, you may choose to hire an electrician instead.

Here's what to do about your service outage.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

If you subscribe to FiOS^® Digital Voice or Vantage™ Voice by Frontier^®, please call 1.800.239.4430 for assistance.

All other Frontier phone service customers, please call 1.800.921.8104.