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Check AvailabilityEnter your zip code to find the products we offer in your area.
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Plug the problem phone into a different phone jack in your house. Try to place a phone call from each phone jack in your house.
If you can’t place a call from any of the phone jacks, consider replacing the phone.
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Enter your billing telephone number* below.
Billing Telephone Number*
*This is your Frontier telephone number or the first 10 digits of your Frontier account number.
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This means you have a new voicemail message. A stutter tone sounds like a dial tone going on and off a few times, quickly. Then it changes to a normal dial tone.
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It’s possible your phone isn’t registering all the numbers you’re pushing. Do you need to dial the area code for a local call? Did you remember to dial a 1 before the area code? Double check your dialing and try dialing again.
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You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.800.921.8101 to find out.
If you prefer, you may choose to hire an electrician instead.
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To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.
We can help you further troubleshoot the problem and schedule a service appointment if needed.
If you subscribe to Frontier® FiberOptic Digital Voice, Frontier Digital Voice or Unlimited Digital Voice, please call 1.800.239.4430 for assistance.
All other Frontier phone service customers, please call 1.800.921.8104.
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