How to make changes in your online account

1. Select a service appointment from the Home or Support screens.
2. Tap Modify appointment.
3. Select Reschedule appointment to pick a new date or time.
4. To cancel, select Cancel appointment. Call the number provided to complete cancellation.

1. Sign in to your account.
2. Select Order/ticket status in the Quick links tile.
3. Enter your order or trouble ticket number, service address ZIP code, and last name or business name. You can also enter your account number.
4. Check the “I’m not a robot” box.
5. Select Check Status.

• Changing the billing name on your account
• Upgrading or changing your TV, internet or phone services, including adding channels or increasing your speed
• Turning a temporary vacation service hold on or off
• Canceling your service

1. Sign in to your account.
2. Select Go to My Billing in the My Bills tile.
3. Look for the tile that says Paperless Billing is off.
4. Select Enroll in Paperless.
5. A confirmation message will appear. Select Ok.

1. Sign in to your account.
2. Select Go to My Billing in the My Bills tile.
3. Look for the tile that says Paperless Billing. Select Turn off Paperless.
4. A pop up will appear asking you to confirm the change. Select Turn off paperless.
5. A confirmation message will appear. Select Ok.

1. Sign in to your account.
2. Select Go to My Profile from the My Profile tile.
3. In the Account information tile, select the pencil icon next to Language preference.
4. Choose English or Spanish.
5. Select Save.

1. Sign in to your account.
2. In the navigation bar, select My Account then Account access.
3. Find the person you want to remove from your account. Select Remove.

Note: The ability to add an authorized user to your account will be available soon.

1. Sign in to your account.
2. Select Go to My Billing in the My Bills tile.
3. In the Payment methods tile, select Manage payment methods.
4. Pick the credit or debit card you want to edit and select the pencil icon.
5. Edit your expiration date or ZIP code.
6. Select Save Changes.

1. Sign in to your account.
2. In the navigation bar, select My Account then My Profile.
3. In the Account information tile, uncheck the box underneath your service address.
4. Fields will appear for you to enter your mailing address. Once you’ve added your mailing address details, select Save.

1. Sign in to your account.
2. In the navigation bar, select My Account then My Profile.
3. In the Sign in credentials tile, select the pencil icon next to Email.
4. Enter your new email address. Enter it again under Re-enter email.
5. Select Verify.
6. A verification email will be sent to the new email address. Follow the instructions to verify your new email address.

1. Sign in to your account.
2. In the navigation bar, select My Account then My Profile.
3. In the Sign in credentials tile, select the pencil icon next to Password.
4. Enter your current password.
5. Enter your new password. Enter it again under Confirm new password.
6. Select Save.

1. Sign in to your account.
2. In the navigation bar, select My Account then Account access.
3. In the Linked accounts tile, select the plus sign next to Link account.
4. Enter the account number for the account you want to link.
5. Select Continue.
6. Next, you’ll need to verify your access to the account you want to link. You can either receive an access code by phone or enter the account PIN.
7. Choose how you want to verify the account then select Continue.

If you chose to enter the account PIN:

1. If successful, you’ll see a confirmation message showing the account was linked.
2. Select Go to Account Access to return to the Account access page.

If you chose to receive an access code by phone:

1. You’ll receive a call from our automated system and hear the six-digit code.
2. A screen will appear asking you to enter the code.
3. Enter the code and select Submit.
4. If successful, you’ll see a confirmation message showing the account was linked.
5. Select Go to Account Access to return to the Account access page.

1. Sign in to your account.
2. In the navigation bar, select My Account then Account access.
3. In the Linked accounts tile, find the account you want to remove.
4. Select Unlink.