Frontier Service Changes

To change a service appointment, log in to your Account Summary. Select your Trouble Ticket to cancel or reschedule.

To make the following changes, you must contact us:

  • To change the billing name on your account, chat with us online or contact us. This is for your security.
  • To upgrade or change your TV, internet or phone services, including adding channels or increasing your speed, chat with us online or contact us.
  • To move your services to your next home, see our moving page or call 1.800.921.8101 to find out if Frontier is available at your new location.
  • To turn on or turn off Temporary Hold/Vacation Service, please call 1.800.921.8101 to see if you qualify. You may be able to suspend your Frontier services for a period of time at a discounted rate.
  • To cancel your services, schedule a call.
Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

MyFrontier App

Wherever you are, you can access and manage your Frontier account from your mobile devices using the MyFrontier mobile app. First, download the app for free: Next, log in to MyFrontier ...

Read More
Create My Frontier ID

Your Frontier ID lets you: pay your bill set up auto pay switch to paperless billing, and manage your account. Business customers: Contact customer service for access to the ...

Read More
Change My Password

You have different passwords to keep your Frontier services secure. Your Frontier ID Password is for paying your bill and logging in to My Account. See instructions below. Your ...

Read More