You have a computer connected to your broadband home router by an Ethernet cable, and the computer is not connecting you to the internet.

Make sure:

1. The broadband home router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends and you have a green power light on your router.
2. The cable plugged into the back of the broadband home router is connected securely to your computer.

Test your other devices, such as laptops, tablets and smartphones. Try to connect to the internet on your Frontier home network.

To reboot your Frontier router, gateway or modem:

1. Unplug the broadband home router
2. Wait 30 seconds
3. Plug it back in
4. Give it a few minutes to fully power up

Wait for your computer to connect to the router again.

If you have another Ethernet cable available, try replacing the bad cable with the new one. Some electronics come with a spare cable. If you do not have a spare, you can buy one inexpensively online or at a store near you.

We’re sorry you’re having problems. If this has not resolved your issue we can help you. Please chat with us for assistance.