Support Wizard

Not Receiving Calls

Let's try to fix it by testing your ringer volume.
  1. Look for a volume or ringer setting on your telephone. It may be a switch on the bottom of the phone, a button on the front of the phone or a setting on the phone's menu.
  2. Turn the volume on and up all the way.
  3. Ask someone to try to call you or call yourself from a cell phone.

Are you able to answer the call?

Please select an option before you continue.