Support Wizard

Let's quickly rule out a service outage at your address.

Enter your billing telephone number* below.

Billing Telephone Number*

*This is your Frontier telephone number or the first 10 digits of your Frontier account number.

Let's check for the simplest problem first.

Find the ringer volume control on your phone, and turn it all the way up. Place a test call to your phone number from your cell phone, or ask someone else to call you.

If call forwarding is turned on, you won’t be able to answer any calls.

After you hear a dial tone on your phone, try disabling call forwarding. Most customers can press 7 3 to turn off call forwarding. Place a test call to your phone number from your cell phone, or ask someone else to call you.

Here's what to do about your service outage.

To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter or Facebook.

We understand you can’t make or receive phone calls, and you’re not having a service outage.

Please try our My phone has no dial tone support wizard. It's a better fit for this problem.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

If you subscribe to FiOS^® Digital Voice or Vantage™ Voice by Frontier^®, please call 1.800.239.4430 for assistance.

All other Frontier phone service customers, please call 1.800.921.8104.