Here is a list of ways that you can fix your remote control yourself. If you need more help, download the TV Remote User Guide.
If the tips above don't work for you, try reprogramming your remote control. If this doesn't solve the problem, your remote control may be bad. Please chat with us online or give us call.
Note: Resetting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you've entered—device codes, favorite channels, recent On Demand selections—are saved and available after resetting your Set-Top Box.