Back

Set Up and Use DISH TV

Ready for great TV? Getting started with your DISH® TV service from Frontier is easy. Here's all you need to know:

  • Tune to channel 101—the DISH Network Neighborhood—for a 30-minute program that will guide you through your new services.
  • Get all your technical support directly from the  DISH website.
  • Make any changes to your DISH service with a call to 1.888.742.0239.
Task How To
Power on & off
  • To turn your TV ON or OFF, press and release the red TV POWER button.
  • To turn your receiver ON or OFF, press and release the red POWER button.
Change channels You have 3 ways to change channels on your DISH receiver:
  1. Use number buttons on your DISH remote.
  2. Press and release CHANNEL UP/DOWN.
  3. Use Program Guide:
    • Press and release GUIDE.
    • Press and release CHANNEL UP/DOWN or PAGE UP/DOWN to highlight channel to watch.
    • Press and release SELECT.
Use correct input or channel Your TV must be set to the correct input or channel to enjoy DISH service—usually HDMI1 and channel 3 or 4. If your screen is black, blue, or snowy, your TV may be set to wrong input or channel.

What can cause your TV to be on wrong input or channel?
  • Changing the TV input to operate a DVD player or gaming system.
  • Changing the TV input or channel using the remote or the TV itself.
  • Pressing INPUT or CHANNEL on the DISH remote when not in SAT mode.
  • A power outage.
Select a Favorites List We've pre-programmed 3 Favorites Lists for you:
  • All Chan—all DISH channels
  • All Sub—all channels you subscribe to
  • All HD—all HD channels available
To use a Favorites List:
  1. Press and release GUIDE until the Favorite List Options screen appears.
  2. Press and release CHANNEL UP/DOWN to choose a Favorites List.
  3. Press and release SELECT.
Exit on-screen menus Press and release VIEW LIVE TV.
Set Closed Captioning Closed Captioning shows a text version of the program on your TV screen. It's helpful for hearing-impaired people, and useful in noisy places like a sports bar.

To use Closed Captioning:
  1. Press and release MENU and select Preferences.
  2. Select Closed Caption.
  3. Select Caption On/Off.
  4. Select CC is On.
  5. Select Done.
Closed Captioning Contact Information
If you have a question or concern about closed captioning on any program, please call Frontier at 1.877.462.6606. Or send written correspondence by fax to 1.304.344.0435, by email to Video.Closed.Caption@ftr.com, or by mail to Frontier, 1500 MacCorkle Avenue, Charleston, WV 25396, Attn: Raquel Taylor, Manager.
Set up Parental Controls Limit programming that can be watched on your receiver to ensure programming is appropriate for your home or business.

To access Parental Controls:
  • Choose Menu on DISH receiver.
  • Enter Locks menu.
Find more information about parental controls on DISH website.
Email article Print article

Recommended Articles

Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers. Visit their support site for help with issues like: No signal, blue, or snowy screen Black, blue or ...

DISH TV Channel and User Guides

Please visit the DISH® website to download your DISH TV channel guide. We recommend printing out as many as you need! You'll also find the most up-to-date DISH TV product manuals ...

Automated Troubleshooting

Automated Troubleshooting is available to Fiber, Frontier®, and Frontier Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone ...