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Manage My Account


MyFrontier App

Easily manage your Frontier account from a mobile device with the MyFrontier mobile app. Download the app for free: Next, log in to MyFrontier with your Frontier ID and password. Don't have a Frontier ID? Tap Register at the bottom of the log in screen. Need help? Read the instructions for [...]


Change My Password

You have 3 passwords associated with your account. One is your Frontier ID for billing and tracking your services. One is for your Frontier email account. The other is for your Frontier supplied router. Change Your Frontier ID password 1 Log In to [...]


Create My Frontier ID

Your Frontier ID gives you access to the  Frontier Account Management Portal where you can pay your bill and manage your Frontier residential account. Once you have created your Frontier ID, simply go to  Frontier.com and click Sign In at the top right side of the page. Enter your [...]


Make Account Changes

Temporary Hold—You may be able to suspend your Frontier services for a period of time at a discounted rate. Call 1.800.921.8101 to see if you qualify. Choose the type of change you want to make and click below for instructions. Profile Changes Sign in to your account at the top [...]


Troubleshooting

Below are solutions to issues you may have with your Frontier ID or making a payment. Payment Issues Lost access during payment A payment transaction is not complete until you reach confirmation page, so if you lose access, transaction is generally lost. Click My Payments > Payment History. [...]


How to Check Order or Ticket Status

You can choose from four different ways to check your Order Status or Ticket Status online: From any page on Frontier.com tap or hover over the Support menu at the top (next to Shop and My Account). Select Order Status or Trouble Ticket Status. From any Help Center page click the Order Status [...]


VIP Customer Service Center

Do you live in one of Frontier’s bulk communities? Then you can use our VIP Customer Service Center. We appreciate your business so much we’ve created a dedicated contact center for customers like you. We’re here to help with: Ordering or setting up new services Making [...]


Cancel My Service

We know things change—that’s a part of life! And if you must leave us, we understand. But we don’t want you to cancel your service if there’s anything we can do to make you happy. Here’s what we can offer you, and we encourage you to call 1.800.921.8101 to speak with a [...]


Video Transcripts: Account

Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles. Here are links to our videos explaining how to manage your account information, along with [...]