Manage My Account

MyFrontier App

The MyFrontier mobile app makes it easy for customers with a Frontier ID to manage their Frontier account from mobile devices. Available for Android and iOS devices, you can download the free app by searching for MyFrontier in the  App Store or  Google Play. Once you have the app, log in [...]

Change My Password

Here are instructions for changing your passwords—and tips for a secure password. Change Your Frontier ID password 1 Log In to  Frontier ID sign-in page and click My Profile. 2 Click Change my password in Frontier [...]

Create My Frontier ID

Your Frontier ID gives you access to the  Frontier Account Management Portal where you can pay your bill and manage your Frontier residential account. Once you have created your Frontier ID, simply go to and click Sign In at the top right side of the page. Enter your [...]

Make Account Changes

Choose the type of change you want to make and click below for instructions. Profile Changes Log in to and click My Profile. In Frontier ID, Password & Email Notifications section you can: 1 Change your Frontier [...]

How to Check Order or Ticket Status

You can check your Order Status or Ticket Status online, with or without logging in to your Frontier account. First choose how you want to access your status (below), then click for detailed instructions: Check Your Order Status or Check Your Ticket Status. Click Support menu at top of any [...]


Below are solutions to issues you may have with your Frontier ID or making a payment. Frontier ID Issues Issue Solution Privacy & security concerns For your protection, we encrypt your financial information and [...]

Cancel My Service

We know things change—that’s a part of life! And if you must leave us, we understand. But we don’t want you to cancel your service if there’s anything we can do to make you happy. Here’s what we can offer you, and we encourage you to call 1.800.921.8101 to speak with a [...]

Frontier Communications Rewards

This program has now ended. Frontier Communication Rewards is a continuation of Verizon's My Rewards+ for Residential customers and Small Biz Rewards for Business customers. Frontier will issue awards based on your existing point balance. Simply sign into your account to access your point balance [...]

Frontier Referral Rewards

Save money for yourself and your friends and family with the Frontier Referral Rewards program. Visit and follow the steps to refer any of your eligible friends and family members. All current Frontier customers may participate in the program. How the Program [...]

Video Transcripts: Account

Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles. Here are links to our videos explaining how to manage your account information, along [...]