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Manage My Account


Make Account Changes

Need to upgrade or change your Frontier services? Have to make a billing change? Want to edit your account profile or your email? Start right here. Frontier Service Changes  Change your account's billing name Upgrade or change your Frontier services Move services to your new [...]


Change My Password

You have different passwords to keep your Frontier services secure. Which one do you want to change? You need your Frontier ID Password to pay your bill and log in to My Account. See the instructions below. You need your Frontier Email Password to use your email. Did you forget this [...]


Create My Frontier ID

Your Frontier ID lets you: pay your bill set up auto pay switch to paperless billing, and manage your account. Business customers: Contact customer service for access to the  Enterprise [...]


How to Return Frontier Equipment

Let's say you call us to make a change to your services. Frontier will automatically send any shipping boxes you may need to your home. Here's how it works: Call 1.800.921.8101 and tell us what type of change you'd like to make to your Frontier service. We'll identify all the Frontier [...]


Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]


Check Order Status Online

After you've placed your order with Frontier, there are several ways you can check its status online. Frontier.com: From the top menu on any page of our website, click Support (next to Shop and My Account). Select Order Status. Help Center: Click Order Status at the top of any page in [...]


Check Trouble Ticket Status Online

Once you've opened a trouble ticket you can track it online with any of these options: Frontier.com: From the top menu on any page of the website, click Support (next to Shop and My Account). Select Trouble Ticket Status. Help Center: Click Ticket Status at the top of any Help Center [...]


My Free Amazon Echo Dot

If you've signed up for a Frontier High-Speed Internet deal that includes a free Amazon Echo Dot, congratulations! This small, hands-free, voice-controlled device has thousands of skills and features. Just say "Alexa" and your Amazon Echo Dot will: play music control smart home devices [...]


Create or Change My Account Passcode

Your security is very important to us. To make sure your account information is protected, we are asking you to create a new 5-digit account passcode. From now on, every time you call Frontier for help or information, we’ll ask you for your account passcode to verify your identity. Note: If you [...]


Discount Programs

This government benefit program provides a monthly discount on qualifying broadband or phone service to low-income residential customers who meet certain requirements in every state and Tribal land. Frontier is authorized to provide programs such as Lifeline to approved applicants. Find out if you [...]