Back

Manage My Account


Make Account Changes

Need to upgrade or change your Frontier services? Have to make a billing change? Want to edit your account profile or your email? Start right here. Frontier Service Changes  Change your account's billing name Upgrade or change your Frontier services Move services to your new [...]


Change My Password

You have different passwords to keep your Frontier services secure. Your Frontier ID Password is for paying your bill and logging in to My Account. See instructions below. Your Frontier Email Password is for accessing your email. If you forget this password, you must call us at [...]


Create My Frontier ID

Your Frontier ID lets you: pay your bill set up auto pay switch to paperless billing, and manage your account. Business customers: Contact customer service for access to the  Enterprise [...]


How to Return Frontier Equipment

Let's say you call us to make a change to your services. Frontier will automatically send any shipping boxes you may need to your home. Here's how it works: Call 1.800.921.8101 and tell us what type of change you'd like to make to your Frontier service. We'll identify all the Frontier [...]


Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]


Check Order Status Online

Track the status of your new service or equipment order online—with or without logging in to your Frontier account. Use any one of the following options: Frontier.com: From the top menu on any page of our website, click Support (next to Shop and My Account). Select Order Status. [...]


Check Trouble Ticket Status Online

Track the status of a trouble ticket you've opened anytime—with or without logging in to your Frontier account. Use any one of the following options: Frontier.com: From the top menu on any page of the website, click Support (next to Shop and My Account). Select Trouble Ticket [...]


My Free Amazon Echo Dot

If you've signed up for a Frontier High-Speed Internet deal that includes a free Amazon Echo Dot, congratulations! This small, hands-free, voice-controlled device has thousands of skills and features. Just say "Alexa" and your Amazon Echo Dot will: play music control smart home devices make [...]


Create or Change My Account Passcode

Your security is very important to us. To make sure your account information is protected, we are asking you to create a new 5-digit account passcode. From now on, every time you call Frontier for help or information, we’ll ask you for your account passcode to verify your identity. Note: If you [...]


Discount Programs

This government benefit program provides a monthly discount on qualifying broadband or phone service to low-income residential customers who meet certain requirements in every state and Tribal land. Frontier is authorized to provide programs such as Lifeline to approved applicants. Find out if you [...]