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Manage My Account


Make Account Changes

Whether you want to change your Frontier services, billing, account profile or your email, here's the place to start. It's easy to do. To find out how, select the change you want to make below. Change Billing Details Change your billing address Enroll in convenient paperless billing [...]


Change My Password

You have different passwords to keep the functions of your Frontier account separate and secure. Your main Frontier ID password is only for billing and tracking your services. Other Frontier portals such as your Frontier email account, your Frontier-supplied router, and each of your Frontier Secure [...]


Create My Frontier ID

Your Frontier ID allows you to pay your bill, set up auto pay and electronic billing, manage your account, check your Frontier email, and access all our online support information. Business customers: Please contact customer service for access to the  Enterprise [...]


How to Return Frontier Equipment

Returning your Frontier equipment is easy. When you call us to change your service or add more set-top boxes (STBs), Frontier will automatically send shipping boxes to your home. Here's everything you need to know. Follow these easy steps: Call 1.800.921.8101 and tell us what type of change [...]


Troubleshoot Account Issues

Check here for solutions to issues you may have with either your Frontier ID or making a payment. Online Payment Issues Lost access during payment A payment transaction is not complete until you reach confirmation page, so if you lose access, transaction is generally lost. Click My Payments > [...]


Check Orders / Trouble Tickets Online

Track your order or trouble ticket quickly online—with or without logging in to your Frontier account. Choose any of the following options: Frontier.com: click the Support menu at the top (next to Shop and My Account). Select Order Status or Trouble Ticket Status. Help Center: click [...]


Discount Programs

Lifeline is a government benefit program that provides a monthly discount on phone or qualifying broadband service to low-income residential customers who meet requirements in every state and Tribal land. Frontier has been authorized to provide programs such as Lifeline to approved applicants. To [...]


My Free Amazon Echo Dot

If you've signed up for a Frontier High-Speed Internet deal that includes a free Amazon Echo Dot, congratulations! This small, hands-free, voice-controlled device has thousands of skills and features. Just say "Alexa" and your Amazon Echo Dot will play music, control smart home devices, make calls, [...]


Activate My Amazon Prime Subscription

If you're a new customer who's eligible for a free one-year subscription to Amazon Prime, congratulations! Get ready to enjoy the benefits. Easy to sign up and easy to use. Within one week of your Frontier service installation, you'll receive an email with an activation code to redeem your year of [...]


VIP Customer Service Center

Do you live in one of Frontier’s bulk communities? Then you can use our VIP Customer Service Center. We appreciate your business so much we’ve created a dedicated contact center for customers like you. We’re here to help with: Ordering or setting up new services Making [...]