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Manage My Account


MyFrontier App

Wherever you are, you can access and manage your Frontier account from your mobile devices using the MyFrontier mobile app. First, download the app for free: Next, log in to MyFrontier with your Frontier ID and password. If you don't have a Frontier ID, tap Register at the bottom of the log in [...]


Change My Password

You have 3 passwords associated with your account. One is your Frontier ID for billing and tracking your services. One is for your Frontier email account. The other is for your Frontier supplied router. Change Your Frontier ID password 1 Log In to [...]


Create My Frontier ID

Your Frontier ID allows you to pay your bill, set up auto pay and electronic billing, manage your account, check your Frontier email, and access all our online support information. Business customers: Please contact customer service for access to the  Enterprise [...]


Make Account Changes

Temporary Hold—You may be able to suspend your Frontier services for a period of time at a discounted rate. Call 1.800.921.8101 to see if you qualify. Choose the type of change you want to make and click below for instructions. Profile Changes Sign in to your account at the top [...]


Troubleshoot Account Issues

Check here for solutions to issues you may have with either your Frontier ID or making a payment. Online Payment Issues Lost access during payment A payment transaction is not complete until you reach confirmation page, so if you lose access, transaction is generally lost. Click My Payments > [...]


How to Check Status for Orders or Trouble Tickets Online

Track your order or trouble ticket quickly online—with or without logging in to your Frontier account. Choose any of the following options: Frontier.com: click the Support menu at the top (next to Shop and My Account). Select Order Status or Trouble Ticket Status. Help Center: click [...]


VIP Customer Service Center

Do you live in one of Frontier’s bulk communities? Then you can use our VIP Customer Service Center. We appreciate your business so much we’ve created a dedicated contact center for customers like you. We’re here to help with: Ordering or setting up new services Making [...]


Video Transcripts: Account

Did you know Frontier has produced more than 100 self-help videos? They are all available in our Video Gallery, and you will find some of the most popular videos attached to individual Help Center articles. Here are links to our videos explaining how to manage your account information, along with [...]


Activate My Amazon Prime Subscription

If you're a new customer who's eligible for a free one-year subscription to Amazon Prime, congratulations! Get ready to enjoy the benefits. Easy to sign up and easy to use. Within one week of your Frontier service installation, you'll receive an email with an activation code to redeem your year of [...]