Manage My Account

Make Account Changes

Need to upgrade or change your Frontier services? Have to make a billing change? Want to edit your account profile or your email? Start right here. Frontier Service Changes  Change your account's billing name Upgrade or change your Frontier services Move services to your new [...]

Change My Password

You have different passwords to keep your Frontier services secure. Which password do you want to change? Your Frontier ID Password is for paying your bill and logging in to My Account. Read how to change your Frontier ID password. Your Frontier Email Password is for accessing your email. [...]

Create My Frontier ID

Your Frontier ID lets you: pay your bill set up auto pay switch to paperless billing, and manage your account. Business customers: Contact customer service for access to the Enterprise [...]

How to Return Frontier Equipment

If you make a change to your services, Frontier will automatically send any shipping boxes you may need to your home. Here's how it works: Call 1.800.921.8101 and tell us what type of change you'd like to make to your service. We'll identify all the Frontier equipment you have (broadband [...]

Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]

Check Order Status Online

After you've placed your order with Frontier, there are several ways you can check its status online. From the top menu on any page of our website, click Support (next to Shop and My Account). Select Order Status. Help Center: Click Order Status at the top of any page in [...]

Check Trouble Ticket Status Online

Once you've opened a trouble ticket you can track it online with any of these options: From the top menu on any page of the website, click Support (next to Shop and My Account). Select Trouble Ticket Status. Help Center: Click Ticket Status at the top of any Help Center [...]

My Free Amazon Echo Dot

If you've signed up for a Frontier® Internet / High-Speed Internet deal that includes a free Amazon Echo Dot, congratulations! This small, hands-free, voice-controlled device has thousands of skills and features. Just say "Alexa" and your Amazon Echo Dot will: play music control smart [...]

MyFrontier Mobile App

Access and manage your Frontier account from your mobile device using the MyFrontier mobile app. Download the app for free: Log in to MyFrontier with your Frontier ID and password. If you don't have a Frontier ID, tap Create one! at the bottom of the log in screen. Once you're registered it's [...]

Create or Change My Account Passcode

Your security is a top priority. To protect your account information, we are asking you to create a 5-digit account passcode. Each time you call Frontier, we’ll ask you for your 5-digit account passcode to verify your identity. Note: If you have linked accounts, each account needs its own [...]