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MyFrontier App

The MyFrontier mobile app makes it easy for customers with a Frontier ID to manage their Frontier account from mobile devices. Available for Android and iOS devices, you can download the free app by searching for MyFrontier in the  App Store or  Google Play. Once you have the app, log in [...]

Create My Frontier ID

Your Frontier ID gives you access to the  Frontier Account Management Portal where you can pay your bill and manage your Frontier residential account. Once you have created your Frontier ID, simply go to and click Sign In at the top right side of the page. Enter your [...]

Change My Password

Here are instructions for changing your passwords—and tips for a secure password. Type of Password How to Change Frontier ID password Log In to  Frontier ID sign-in [...]

New CA, FL and TX Customers

Our goal is to maintain all of the key products and services you had with Verizon. You will be notified in advance if there are any changes to your current services. Frontier Communications offers a suite of Internet, TV, phone, protection and online security, and texting products. We have been [...]

Make Account Changes

How you make account changes depends on the type of change you want to make. Here are instructions. Profile Changes Log in to and click My Profile. In Frontier ID, Password & Email Notifications section you can: [...]

How to Check Order or Ticket Status

You can check your Order Status or Ticket Status online, with or without logging in to your Frontier account. First choose how you want to access your status (below), then click for detailed instructions: Check Your Order Status or Check Your Ticket Status. Click Support menu at top of any [...]

Cancel My Service

We know things change—that’s a part of life! And if you must leave us, we understand. But we don’t want you to cancel your service if there’s anything we can do to make you happy. Here’s what we can offer you, and we encourage you to call 1.800.921.8101 to speak with a [...]


Below are solutions to issues you may have with your Frontier ID or making a payment. Frontier ID Issues Issue Solution Privacy & security concerns For your protection, we encrypt your financial [...]

My New Frontier Account

Frontier is pleased to welcome our new customers in California, Texas and Florida—former Verizon customers. We’ve put together these detailed facts to answer your questions about your account management and billing. Please read about your Frontier Account, Final Verizon Bill, and [...]

Frontier Communications Rewards

Frontier is proud to welcome our new customers in California, Florida and Texas, and we’re pleased to tell you about the Frontier Communication Rewards program. Points that you earned previously with Verizon’s My Rewards+ for Residential customers and Small Biz Rewards for Business [...]