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Internet Troubleshooting


Troubleshoot Internet Issues

If you're having trouble connecting to the internet, try these tools and tips. Automated Troubleshooting Tool Automated Troubleshooting can resolve many common internet connection issues. Go to our Troubleshooting page and log in with your Frontier ID if prompted. Equipment Reboot [...]


How to Release & Renew Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]


Service Outages

Are you having a service outage? Enter your billing telephone number below to see if there is an outage at your address. Billing Telephone Number  There is a service outage in your area.To receive text messages from Frontier with outage updates, follow the [...]


Tips to Improve Your Internet Speed

Are you experiencing slower than usual internet response times? Here are several tips to help improve your speed. Following these steps in order can help you identify the [...]


Firmware Update for My Router

Updating your router's firmware (its operating system) on a regular basis is important for better connections, reliable security and fixing any bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Frontier [...]


How to Find Your Forgotten Wi-Fi Password

If you've never changed your wireless home network password, you'll find your network name and password on a sticker on your broadband home router, residential gateway or modem. Windows Computer Users To find your forgotten Wi-Fi password, follow these steps on a Windows computer that's [...]


Automated Troubleshooting

Automated Troubleshooting is available to FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to [...]