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Troubleshooting


Service Status

During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what a storm will bring, our teams will do everything possible to ensure their [...]


Connection Issues

If you are experiencing any of the following issues with your Frontier Internet connection, please let our Support Wizard guide you through the necessary steps to correct your problem: No Internet connection Slow Internet connection Dropped Internet connection Can't access a [...]


Speed Test

Test your high-speed internet connection bandwidth to locations around the US with this interactive broadband speed-test [...]


Release/Renew IP Address

If restarting your router did not solve a problem you're having, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release and press Enter. [...]


No Power

Your FiOS® equipment includes an Optical Network Terminal (ONT). If you have an external ONT, it will be mounted near your water or gas meter. If you have an internal ONT, it will be mounted on the wall near your electrical panel. Your Battery Backup Unit (BBU) or Power Supply Unit (PSU) is [...]