Troubleshoot Internet Issues
If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you. Automated Troubleshooting Tool Automated Troubleshooting can resolve many common internet connection issues. Go to our Troubleshooting page and log in with your Frontier ID if [...]
How to Release & Renew Your IP Address
To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]
Service Outages
Did you lose your power? Are your TV and internet services not working? Call 1.800.921.8101 to report an outage or find out the outage status in your area. Note: For many Frontier voice customers, your phone service will continue to work for a minimum of 8 hours with a fully-charged battery [...]
Tips to Improve Your Internet Speed
If you're experiencing slower than expected response times with your Internet connection, here are several tips to help improve your speed. Following these steps in order can help you identify the [...]
Firmware Update for My Router
Updating your router's firmware—its operating system—on a regular basis is important for better connections, reliable security and fixing any bugs. That's why we take care of pushing updates directly to your router from our central locations. We keep track of any manufacturer updates, [...]
Automated Troubleshooting
Automated Troubleshooting is currently available to existing FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. If you're having trouble with your internet connection, TV signal, or phone, Automated Troubleshooting may resolve your issue. How it works: Frontier [...]
