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Troubleshooting


Service Status

During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what a storm will bring, our teams will do everything possible to ensure their [...]


Connection Issues

If you are experiencing any of the following issues with your Frontier Internet connection, try a reboot, or let our Support Wizard guide you through the necessary steps to correct your problem: No Internet connection Slow Internet connection Dropped Internet connection Can't [...]


Speed Test

Test your high-speed internet connection bandwidth to locations around the US with this interactive broadband speed-test [...]


Release/Renew IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig [...]


No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital Voice will work for up to 8 hours. Your FiOS® equipment includes an ONT. If you have an external ONT, it [...]