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Internet Troubleshooting


Frontier Service Outage Overview

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can [...]


How To Troubleshoot Internet Connection Issues

If you are experiencing any of the following issues with your Frontier Internet connection, try a reboot, or let our Support Wizard guide you through the necessary steps to correct your problem. If you prefer not to log into your account, you can go directly to these individual support wizard [...]


Frontier Internet Speed Test Tool

Test your high-speed internet connection bandwidth to locations around the US with this interactive broadband speed-test [...]


How To Renew & Release Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig [...]


No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital Voice will work for up to 8 hours. Your FiOS® equipment includes an ONT. If you have an external ONT, it [...]