Internet Troubleshooting

You have options if you are experiencing any of the issues listed below. FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers: Automated Troubleshooting may help to resolve many common Internet connection issues. To request Automated Troubleshooting, go to our [...]

If you're experiencing slower than expected response times with your Internet connection, here are several tips to help improve your speed. Following these steps in order can help you identify the [...]

Automated Troubleshooting is currently available to existing FiOS®, Vantage™ by Frontier®, and High-Speed Internet customers. If you're having trouble with your internet connection, TV signal, or phone, Automated Troubleshooting may resolve your issue. How it works: Frontier [...]

Frontier is working tirelessly to restore your services Report an outage or identify outages in your area We do everything we can to keep your services running 24/7/365, but occasionally natural and non-natural disasters do interrupt services. If you would like to report a new [...]

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release and [...]

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital Voice will work for up to 8 hours. Your FiOS® equipment includes an ONT. If you have an external ONT, it [...]