Service Status
During a major weather event, Frontier is monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what a storm will bring, our teams will do everything possible to ensure their [...]
Connection Issues
If you are experiencing any of the following issues with your Frontier Internet connection, try a reboot, or let our Support Wizard guide you through the necessary steps to correct your problem. If you prefer not to log into your account, you can go directly to these individual support wizard [...]
No Power
If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital Voice will work for up to 8 hours.
Your FiOS® equipment includes an ONT. If you have an external ONT, it [...]
Release/Renew IP Address
To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer:
Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.)
Type ipconfig [...]
Speed Test
Test your high-speed internet connection bandwidth to locations around the US with this interactive broadband speed-test [...]
