Here are some basic instructions to get you off to a smooth start with your DISH TV service from Frontier.

  • Tune to channel 101—the DISH Network Neighborhood—for a 30-minute program designed to make you familiar with your services quickly and easily.
  • Access technical support directly from the  DISH web site.
  • To make any changes to your DISH service with Frontier, give us a call.
  • To learn what's included in the Standard Professional Installation, see the  DISH TV details.
Task How To
Power on & off
  • To turn your TV ON or OFF, press and release red TV POWER button.
  • To turn your receiver ON or OFF, press and release red POWER button.
Change channels Three ways to change channels on your DISH receiver:
  1. Use number buttons on DISH remote.
  2. Press and release CHANNEL UP/DOWN.
  3. Use Program Guide:
    • Press and release GUIDE.
    • Press and release CHANNEL UP/DOWN or PAGE UP/DOWN to highlight channel to watch.
    • Press and release SELECT.
Use correct input or channel TV must be set to correct input or channel to enjoy DISH service—usually HDMI1 and channel 3 or 4. If screen is black, blue, or snowy, TV may be set to wrong input or channel. The following can cause TV to be on wrong input or channel:
  • Changing input on TV to operate DVD player or video game system.
  • Changing TV input or channel using TV remote or TV itself.
  • Pressing INPUT or CHANNEL on DISH remote when not in SAT mode.
  • Power outage.
Select a Favorites List Three Favorites Lists have been pre-programmed:
  • All Chan—all DISH channels
  • All Sub—all channels you subscribe to
  • All HD—all HD channels available
To use Favorites List:
  1. Press and release GUIDE until Favorite List Options screen appears.
  2. Press and release CHANNEL UP/DOWN to choose a Favorites List.
  3. Press and release SELECT.
Exit on-screen menus Press and release VIEW LIVE TV.
Set Closed Captioning Closed Captioning shows text version of program on your TV screen. Helpful for hearing-impaired people, and useful in noisy places like a sports bar.

To use Closed Captioning:
  1. Press and release MENU and select Preferences.
  2. Select Closed Caption.
  3. Select Caption On/Off.
  4. Select CC is On.
  5. Select Done.
Closed Captioning Contact Information
If you have a question or concern about closed captioning on any program, please call Frontier at 1.877.462.6606. Or send written correspondence by fax to 1.304.344.0435, by email to Video.Closed.Caption@ftr.com, or by mail to Frontier, 1500 MacCorkle Avenue, Charleston, WV 25396, Attn: Anthony Kasey, Manager.
Set up Parental Locks Limit programming that can be watched on your receiver to ensure programming is appropriate for your home or business. To access:
  • Choose Menu on DISH receiver.
  • Enter Locks menu.
Find more information about parental locks on DISH web site.
Still need help? Call 1.888.742.0239 or Live Chat

Recommended Articles

Troubleshooting DISH® TV

Please visit the Support Wizard to troubleshoot these issues: Bad Signal or No Signal  |  Missing Channels  |  No Sound  |  Receiver Issues  |  ...

Read More
DISH® TV Channel and User Guides

Please click the links below to download your DISH TV channel guide. We recommend printing out as many as you need!  DISH TV Channel Guide  DishLATINO® Channel ...

Read More
No Power

If you experience a power outage, your FiOS TV and Internet will not work. However, if you have the optional Battery Back-Up Unit in your Optical Network Terminal (ONT), your FiOS Digital ...

Read More