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Phone FAQs
I have no dial tone. How do I get support for my issue?
I have static on my line. How do I get support for my issue?
If I switch to Frontier, can I keep my existing phone number?
Yes, so long as you’re staying in the same geographic area – meaning you switched to Frontier as your provider, and area code are the same. Phone number transfers, also known as porting, can take up to 5 business days.
If you’re moving to a new geographic area with a different area code, you may need a new number. If you’re unable to transfer your existing number, we’ll provide a new number at no cost to you.
Note: Sometimes, providers will place a Local Carrier Change Freeze on your account to protect against unauthorized transfers. If your current provider has placed this freeze on your account, you’ll need to contact them and have it removed before we can transfer your number.
How can I block telemarketing calls?
There are several ways to block telemarketing calls including:
- The National Do Not Call Registry
- Nomorobo™ a free service offered to Fiber Digital Voice, Frontier® Digital Voice or Unlimited Digital Voice customers.
- Our add-on call blocking Feature Pack. Chat with us to add the pack.
Learn how to block telemarketing and spam calls using these methods here.
How do I order a battery backup unit for my phone service?
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