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If you can't make long distance calls, the problem might be:

  • Restriction of your long distance calling service if your payment is overdue.
  • Physical problems at a telephone switch.
  • Your Call Forwarding service may be activated. (See Call Forwarding to learn how to turn it off.)

Please try our Support Wizard to help diagnose and fix the problem, or contact your long distance carrier (this includes Frontier long distance customers) for assistance.

Prevent Your Phone Service From Being Switched
Frontier can prevent your phone service from being switched without your consent. A "PIC" or "Primary Interexchange Carrier" refers to your choice of Long Distance service provider(s). You can request a "PIC freeze" to prevent unauthorized changes to your selections. When you add this freeze, any attempt made to change your service to a new carrier will be stopped. In the event you wish to change to a new phone service provider in the future, it will be necessary for you to call Frontier and ask that the freeze be removed. This is called "lifting your PIC freeze".

To comply with FCC regulations, Frontier is required to obtain your authorization prior to placing this method of prevention on your account. Please fill out the information on the Local Carrier Freeze Form. Once all of the information is complete, click the checkbox "I Agree" and then click Submit.

Connecticut customers: See the image below for complete instructions.

Restarting/Rebooting Your Frontier Equipment

Still need help? Call 1.800.921.8104 or Live Chat

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