How to use your Frontier router

Every Frontier customer receives a router that's selected and tested to give them the best performance for their services. Learn how to use or manage your router below.

eero routers

Frontier® Fiber Internet plans now come with state-of-the-art eero routers, which blanket your home with fast, reliable Wi-Fi. Learn more about eero and get support for your eero devices.
eero device

Other Frontier routers

Get help with Frontier-provided, non-eero routers like the TP-Link Archer AXE 300.

    Steps to take when exchanging your router

    Did you receive a replacement router? Here are some important tips and steps to take when setting up your new equipment.

    1. Locate your existing router and unplug it from its power supply for at least one hour.
    2. Make a note of where the cables are connected.
    3. Move each cable from the existing router to the new router one at a time. Your existing router may look a little different.
    4. Connect your new router to power using the new power cord. If it has a power button, press it to turn it on.

      How to restart your router

      Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

      Important router information

      The first time you activate your service, you must use this Frontier router or modem to connect.

      Once you activate your service, you may decide to replace your Frontier router with one that you choose, buy and install. However, we only support the routers we supply to you.

      If you decide to you use your own equipment, you'll miss out on these important customer benefits:

      • Your Frontier router is optimized for your specific services. Only this equipment can be authenticated on the Frontier network. A non-Frontier router may not be compatible with your services.
      • Frontier only provides technical support for Frontier equipment. If you choose to use your own equipment instead, Frontier may not be able to manage some or all of your Frontier services, and remote troubleshooting and support will be limited.

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