Troubleshooting internet issues
If you’re having trouble connecting to the internet with all of your devices, try these tools and tips.
Do you have a service outage?
If you’ve lost connection, check to see if there is a service outage in your area before you reboot your equipment.
Service address
No outage? Check your router or equipment
Often, the best way to troubleshoot internet issues is to restart or reboot your devices.
- Try restarting your router. Watch the video below or learn more.
- Fiber internet customers: If restarting your router doesn’t work, check the power to, or try restarting, your Optical Network Terminal (ONT). Learn how.
Phone customers: Learn how to troubleshoot phone issues.
How to restart your router
Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.
Still need more help?
Try our Support Wizard to get help with these internet issues and more:
Share
IN THIS ARTICLE
- Step 1: Check for a service outage
- Step 2: Check your router or ONT
Share