Troubleshoot Internet Issues

If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you.

Automated Troubleshooting Tool

• Automated Troubleshooting can resolve many common internet connection issues.
• Go to our Troubleshooting page and log in with your Frontier ID if prompted.

Equipment Reboot

• If you can't log in to use Automated Troubleshooting, follow these reboot directions.

Support Wizards

Our Support Wizards can guide you step-by-step and help fix your problem. Access the Support Wizard, or go directly to these individual Support Wizard topics:

• Frontier FiOS^® Customers:
  • I can't connect to the internet using my wireless network
  • I can't connect when plugged directly into the broadband home router
• Frontier Vantage™ Customers:
  • I can't connect to the internet using my wireless network
  • I can't connect when plugged directly into the residential gateway
• Frontier High-Speed Internet Customers:
  • I can't connect to the internet using my wireless network
  • I can't connect when plugged directly into the modem
• All Frontier Customers:
  • I have a slow internet connection
  • My wireless signal disconnects frequently
  • I can't get to a specific web page