Troubleshooting


Release/Renew IP Address

A good troubleshooting technique to try if restarting your router does not solve your problem is releasing and renewing your IP address. To release and renew your IP address on a Windows computer you need to launch the command screen: Click Start > Run and type cmd in the Open field, then [...]

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No Power

Your FiOS® equipment includes an Optical Network Terminal (ONT). If you have an external ONT, it will be mounted near your water or gas meter. If you have an internal ONT, it will be mounted on the wall near your electrical panel. Your Battery Backup Unit (BBU) or Power Supply Unit (PSU) is [...]

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Bad Connection

Two problems that you might experience are a slow connection or one that keeps getting dropped. Here are some troubleshooting tips for both problems. To resolve slow Internet speeds, the best action to take is to restart your router. This resolves most connection issues. To restart your router, [...]

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No Connection

First things first: Try restarting your router. This resolves most connection issues. To restart your router, unplug its power cord and wait 1 minute before plugging it back in. The LAN light should be green or blinking green. Now try again to connect to the Internet. Be sure to watch the  How [...]

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Report/Check Outage Status

You can take a live look at  Frontier's Service Outage Map at any time to find out if there is a service outage in your area. Green states have no reported service outages. Yellow states have a known service outage. Gray states are currently out of Frontier's coverage area. If [...]

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