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FAQs
Let us help you find answers to some frequently asked internet questions.
I have no internet connection. How do I get support?
Most often, internet connection issues can be resolved by restarting your router. Learn how to restart your router.
If you’re still having issues after restarting your router, check to see if you’re experiencing a service outage or view our troubleshooting tips.
How do I restart my router or set-top box?
I forgot my Wi-Fi password. How do I recover or change it?
Learn how to recover your Wi-Fi password if you’ve forgotten it. Or, learn more about changing your Wi-Fi password here.
Why don’t my internet speed test results match my plan?
Internet speed tests, particularly speed to device tests, can be affected by wired and Wi-Fi device limitations, in addition to the number of devices. This could result in speeds that are different from the internet speeds you’re expecting. This is common across all internet providers, not just Frontier.
Learn more about internet speeds and the different types of speed tests here.
I just received a replacement router. What do I need to do to set it up?
- Locate your existing router. Unplug it from the power supply for at least one hour.
- Make a note where the cables are connected.
- Move each cable from the existing router to the new router one at a time (your existing router may look slightly different).
- Connect the new router to power using the new power adapter and press the power button.
Support articles
Get the help you need with step-by-step solutions to your questions.
Videos
Get answers to your questions through our series of short videos.
How to restart your router
Can't browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.
How to find my Wi-Fi name and password
To set up a Wi-Fi connection on your devices, you'll need your wireless network name and password. This video will show you how to find them.