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Frontier My Wi-Fi

Frontier's public Wi-Fi and hotspots network

What's a wireless hotspot? It's an area with a wireless signal that lets you connect to the internet or any available computer network.

Local businesses often provide a wireless signal to their customers through Frontier's network. Frontier puts one or more of our wireless devices in or around their location, and the business can give wireless logins to give to their customers.

Get Frontier My Wi-Fi

Choose an Amount of Time
When you're at a hotspot, go to  www.frontierwifi.com. You can buy a My Wi-Fi access pass through a safe and secure connection.

You'll have 5 different time categories to choose:
1 hour, 1 day, 2 days, 7 days, 30 days

Make your selection, and you're ready to go online.

Note: Access passes are measured by the hour and are active for the stated time period. For example, your 2-day pass will expire exactly 48 hours after your purchase, no matter how long you are actually online. So be careful how much time you purchase.
Get More Time
It's easy to buy more time. When your pre-paid time expires you'll see an option to buy more time on the  Replenish page of the Frontier My Wi-Fi website.

If you're a Frontier High-Speed Internet customer, you can add unlimited monthly Wi-Fi service to your account for a set fee.  Find out more and sign up today.
Pre-Paid Card
Another way to access Wi-Fi for yourself or as a gift is to buy a Pre-Paid Wireless Data Card. On the back of the card is a promotional code. Enter these numbers and letters in the Promotional Code field on the  FrontierWiFi.com website to access the Frontier My Wi-Fi network.
Sign-Up is Easy
You can buy Wi-Fi access with a MasterCard, Visa, American Express, or Discover credit card. Here's the information you'll need when signing up:
  • First Name
  • Last Name
  • Phone Number
  • Current email address (this is the email address you'll log in with)
    Note: If you have additional email addresses and you want to use the Frontier My Wi-Fi service with those addresses, you will need to contact Customer Service at 1.800.921.8101 to add the wireless product to those addresses.
  • Password (you create this)
  • Security Question—answer one of the following:
    • What are the last 4 digits of your Social Security Number (SSN)?
    • What is your mother's maiden name?
    • What is your pet's name?
    • What is the make of your first car?
  • Your Credit Card Information. If you're asked for your billing address, enter the address where your credit card statement is mailed. When you're asked for your Credit Card Verification number, find it on the back of your card near your signature. It's a series of 3 or 4 numbers.
    where to find the verification number of your credit card
If for any reason the transaction fails, try again using a different credit card.

You must click to agree with Wireless Acceptable Use Policy during the sign up process and adhere to the policy in order to use the Frontier My Wi-Fi service. Please  read the policy online.

Use Frontier My Wi-Fi

Once you pay for your wireless access at  www.frontierwifi.com, your access is active and available. Log in with your user ID—the email address you used when you bought the service. FrontierNet customers with Frontier My Wi-Fi access will use their main FrontierNet email address.

To access the Frontier My Wi-Fi network from your wireless device, connect to the Frontier My Wi-Fi Network.

  • On a Windows device, click the wireless icon in the lower-right corner to find the network.
  • On a Macintosh device, click the wireless icon in the upper-right corner to find the network.
  • On your smartphone or tablet, go to the Wi-Fi section in Settings.
  • Once connected, open your web browser.
  • If you're an existing Frontier My Wi-Fi user, enter your User ID and Password.
  • If you're a new user, click Purchase My Wi-Fi Access and select the type of plan you want. Or add Frontier My Wi-Fi to your existing Frontier High-Speed Internet service.

For a  map of Frontier My Wi-Fi coverage areas, click "Wi-Fi Hot Spots" on the left side of any page on  https://frontierwifi.com.

If you forget your Frontier My Wi-Fi password, our Technical Support team is available 24/7 at 1.800.469.6519.

If you are connecting to a Frontier network provided by a third party, such as a hotel or college, contact that third party for your password. Here's a list of the Frontier networks that are provided by a third party, along with their main business offices:

  • Holiday Inn of Burnsville (Minnesota)—contact the Front Desk
  • Holiday Inn of Johnstown (Pennsylvania)—contact the Front Desk
  • Holiday Inn of Statesboro (Georgia)—contact the Front Desk
  • Kings College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department
  • Nautical Inn (Lake Havasu City, Arizona)—contact the Front Desk
  • Orange County Community College (Middletown, New York)—contact the school's IT Department
  • Wilkes-Barre College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department

Troubleshoot Frontier My Wi-Fi

Below are some troubleshooting tips and what to do if you see an error message. After reading these tips, if you need help with Frontier My Wi-Fi at any time, contact Frontier My Wi-Fi Technical Support at 1.800.469.6519, 24 hours a day, 7 days a week.

Free 5 Minutes Search & Surf Expires Charged for Free Access?
When your Free 5 Minutes Search & Surf expires, you'll see the option to buy more time at  Frontier My Wi-Fi. Most wireless hotspots will only have a limited number of free logins. If there aren't enough free logins, you may have to sign up and pay for access at our normal rate.
Wireless Signal Is Dropped Can't Send Email
When you move from one place to another, your device needs to reconnect to the best available signal. If this doesn't happen on its own, follow these steps.
  • On a Windows device, access the Control Panel and select Network Connections. Right-click Wireless Network Connection and select Repair.
  • If you are using your laptop's Connection Manager, reconnect with Frontier My Wi-Fi to make sure your device is finding the best access point.
 When you're on the Frontier My Wi-Fi network, you may only send email from an email client using Frontier email address(es) and servers. This is for the protection of all our customers and the security of the network.
  • The easiest way to do this is to use a web-based email client like Yahoo Mail, Hotmail, Gmail, and Outlook.
  • If you can't access your email on a website, temporarily:
    • Change your outgoing server to smtp.frontiernet.net.
    • Add @daypass.wireless.frontiernet.net to the end of your email address. For example, john.doe@corporation.com becomes john.doe@corporation.com @daypass.wireless.frontiernet.net.
Connection Seems Slow Error Message #1
Restart your laptop computer, tablet or smartphone.
  • Log out of everything you have running and completely shut down the device.
  • Wait 30 seconds before powering up again.
  • Give your device time to warm up and locate any wireless signals.
  • Sign in to Frontier My Wi-Fi.
 If you see this error: There was a problem checking your email address and password. Please try again. (Error #1)
  • Release and renew your PC's IP address.
  • Make sure to enter both your email address and password correctly. Your password is case sensitive.
  • If you still receive Error #1, contact Frontier My Wi-Fi Tech Support at 1.800.469.6519, 24 hours a day, 7 days a week.
Error Message #4 Error Message #6
You will see this error: Your account may only log in from one computer at a time. (Error #4) if you try to access the Wi-Fi connection from more than one device at a time. To switch to another device, first release the IP address on the device you're using.

If you still get the same error after releasing the IP address on all of your devices, contact the Frontier My Wi-Fi Tech Support team at 1.800.469.6519.		 You will see this error: …accounts may not log in to this wireless network. (Error #6) if you try to connect to the Frontier My Wi-Fi Network with a username and password that is not valid for our network, but is valid on a network we manage.

This can happen when a business has their own SSID, or network name. Make sure you're connecting to the right SSID in your wireless utility. If you need to find the right SSID, username, or password, please contact the company who established the SSID.
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