Back

Service Outages

Are you having a service outage?

Enter your billing telephone number* below to see if there is an outage at your address.

Billing Telephone Number*


*This is your Frontier telephone number or the first 10 digits of your Frontier account number.


Need updates on area service outages?

  • Call us at 1.800.921.8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored.
  • Follow us on Twitter for service updates. Contact us on Twitter or Facebook with questions.

Is the outage in your house only?

You may be able to fix it yourself with these troubleshooting tips and tools:


Do you have cellphone service?

With your Frontier apps, you can access your account, pay your bill, and watch TV.

Don't have them? Download them today to be prepared.

MyFrontier mobile app: Android or iOS version

FrontierTV app: Android or iOS version

¿Necesitas ayuda? Llama al 1.800.921.8101 o Chatea en vivo

Artículos recomendados

Troubleshoot Internet Issues

If you're having trouble connecting to the internet, try these tools and tips. Should you reboot? If you have no connection, check to see if there is a service outage in your area before ...

Leer el artículo
Battery Backup for Voice

Frontier Digital Voice service needs your home's electricity to work. If you lose power, a Battery Backup Unit (BBU) can power your phone so you can make phone calls—including ...

Leer el artículo
Reiniciar tu enrutador y tu decodificador

La solución de cualquier problema de conectividad con internet o con tu televisor, debería comenzar con un sencillo reinicio. Reiniciar tu enrutador o decodificador ...

Leer el artículo