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How-to Instructions


Troubleshoot Internet Issues

If you're experiencing issues while trying to connect to the internet, we have troubleshooting tools for you. Automated Troubleshooting Tool Automated Troubleshooting can resolve many common internet connection issues. Go to our Troubleshooting page and log in with your Frontier ID if [...]


Troubleshoot Voice Issues

FiOS® Digital Voice and Vantage™ Voice by Frontier® customers: To request Automated Troubleshooting, go to our Troubleshooting page and log in with your Frontier ID if prompted. If you are still experiencing problems, you can use our Support Wizard for step-by-step help with the [...]


Long Distance Call Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. Your Call Forwarding service may be activated. Please try our Support Wizard to help diagnose and fix the [...]


Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers. Visit their support site for help with issues like: No signal, blue, or snowy screen Black, blue or snowy screen Frozen screen Distorted, low or no sound Missing channels No programming guide [...]


Restart My Router & Set-Top Box

Troubleshooting any connectivity issues with your internet or TV should start with a simple reboot. Restarting/rebooting your router or set-top box will reset your device and often resolve your problems, and you won't have to do anything else. Best of all, this is very easy to do. If the [...]


Troubleshoot Identity Protection

These are some common issues. If you still need help with Identity Protection, give us a call at 1.888.403.6037. Red Alert or Red Flag: Alerts are sent to you by email, using the email address you provided at the time your registered for the service. If you receive an email with Red Alert or [...]


Troubleshoot Vantage TV

The instructional videos in the Video Gallery on this page will guide you through setting up and using your DVR, remote control, wireless TV receiver, and services including pay per view programming, closed captioning, and more. Please note that these videos are intended for Connecticut customers [...]


Troubleshoot Account Issues

Check here for solutions to issues you may have with either your Frontier ID or making a payment. Online Payment Issues Lost access during payment A payment transaction is not complete until you reach confirmation page, so if you lose access, transaction is generally lost. Click My Payments > [...]


Troubleshoot FiOS TV

When you have an issue to troubleshoot, your first choice can be our Automated Troubleshooting tool. You’ll be able to quickly and easily resolve many common FiOS® TV issues, such as missing channels or pixelation. To use Automated Troubleshooting, go to our Troubleshooting page and log in with [...]


Troubleshoot Email Issues

Find answers here to some of the most commonly asked questions about your Frontier email. Here’s help for a forgotten username or password, how to create additional email addresses, and the mail server settings you need when setting up your email software [...]