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How-to Instructions


Troubleshoot Internet Issues

If you're having trouble connecting to the internet, try these tools and tips. Should you reboot? If you have no connection, check to see if there is a service outage in your area before you reboot your equipment. Enter your billing telephone number below. Billing Telephone [...]


Troubleshoot Voice Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers. Visit their support site for help with issues like: No signal, blue, or snowy screen Black, blue or snowy screen Frozen screen Distorted, low or no sound Missing channels No programming guide [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your payment is overdue so your long distance calling service is restricted. There is a physical problem at a telephone switch. Your Call Forwarding service is turned on. Please try our Support Wizard to help diagnose [...]


Restart My Router & Set-Top Box

The best way to troubleshoot internet or TV problems is a reboot. Restarting/rebooting your router or set-top box resets your device and often fixes the problem. If a reboot doesn't work and you need help, contact our Technical Support team 24/7 at 1.800.584.3384. Frontier supports any equipment we [...]


Troubleshoot Identity Protection

These are some common issues. If you still need help with Identity Protection, give us a call at 1.888.403.6037. Red Alert or Red Flag: Alerts are sent to you by email, using the email address you provided at the time your registered for the service. If you receive an email with Red Alert or [...]


Troubleshoot Vantage™ TV by Frontier

Watch the videos in the Video Gallery on this page to learn about setting up and using your: Whole Home DVR Remote control Wireless TV receiver Services including pay per view programming, closed captioning, and more You can also find helpful videos on channel 411 or by selecting [...]


Troubleshoot Account Issues

Check this page for solutions to issues with online payments and your Frontier ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments [...]


Troubleshoot FiOS TV

Having a FiOS® TV issue? Go straight to our Automated Troubleshooting tool and log in with your Frontier ID if prompted. You can easily resolve many common issues, such as missing channels or pixelation. If Automated Troubleshooting does not fix the issue, here are some tips on solving other [...]


Troubleshoot Email Issues

Find the answers to some of the most commonly asked questions about your Frontier email: Which mail server settings do I need when setting up my email software? How do I update my username and password? What if I forgot my username or password? How do I create additional email [...]